I recently port out from one service provider to another. After successful port out for a month or two, I got call from previous service provider telling me I have an outstanding bill.

The date when I ported out was just a few days after the billing cycle, but the provider people told me, they don't do prorated calculation, I have to pay the full month bill. According to them, it is mentioned in their terms and conditions when I signed up.

Anyone has similar experience in this and what is your mileage ?

Not broadband. This is mobile phone services.

Wow, I requested for bill, they say I have to agree to paying rm5 to get the bill.

"Before billing date" is actually after the "previous previous billing date."

Sounds like most people don't know that there is still bill to pay to the previous provider after they ported out already ?

I will take it up with MCMC to see how it goes. I don't want to disclose the Telco name as of now.

I was using their app when my line was active.

But the app can't be used now after I have already ported out.

Not sure about email. My email is usually filled with too much spam.

Anyway I have the logs of my online session with them and they clearly mentioned that they will not do prorated calculation when port out. Prorate only for first bill.

Nah. Not possible. My online session with them already revealed that they charged me one full month and the agent confirmed it.

I know exactly the charge for a full month as I hardly make call.

This post has been edited by tmc: Jan 23 2024, 09:29 AM

So you are saying there is no MCMC regulations on this ? Up to each Telco ?