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Postpaid Port out last bill issue
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YoungMan
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 Jan 22 2024, 08:19 PM
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QUOTE(dark_axl21 @ Jan 22 2024, 05:33 PM) But you've successfully ported out? Usually they won't allow you to port out if you have any outstanding bills / payments. So if you have actually port out, then it should be fine? Can just " ignore" them. Not really. Usually there will be a final bill, prorated for the days to your bill cycle. If they refuse to prorate please lodge a report to MCMC. |
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YoungMan
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Jan 22 2024, 09:46 PM
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QUOTE(tmc @ Jan 22 2024, 09:25 PM) Sounds like most people don't know that there is still bill to pay to the previous provider after they ported out already ? This is surprising. There always is prorated final bill after port out, be it postpaid line or fibre. Btw name the telco so that we all know. I have port out from Digi previously and not experience such problem. |
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YoungMan
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Jan 23 2024, 09:05 AM
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QUOTE(tmc @ Jan 22 2024, 11:08 PM) I was using their app when my line was active. But the app can't be used now after I have already ported out. Not sure about email. My email is usually filled with too much spam. Anyway I have the logs of my online session with them and they clearly mentioned that they will not do prorated calculation when port out. Prorate only for first bill. It's time you go dig out the PDF bill they email to you. Maybe they did send you the final prorated bill because after port out we usually cannot access through app anymore. |
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