Hi all,

Today I have successfully switched from Maxis Postpaid 98 + Maxis Share Postpaid 48 to 2 x Hotlink Postpaid plans.

Here is a detailed step-by-step how you can do so:

1) Ensure that you are free from contract and the most recent bill is fully paid off.

2) Call Maxis at 123 (between 10am and 10pm ONLY) and tell them you want to switch from Maxis Postpaid to Hotlink Postpaid.

3) The CS agent will tell you this is not possible. They will give you two options - either switch to Hotlink Prepaid for 1 month, or port out to another network and then port in to Hotlink Postpaid.

4) Let the CS agent know that you would like to speak to the "Retention Team", as you are aware that Maxis Postpaid can be directly switched to Hotlink Postpaid.

4a) [Optional] If the CS agent is being funny, threaten gently to report to MCMC.

5) When speaking to the "Retention Team" agent, they will repeat that Maxis Postpaid to Hotlink Postpaid is not possible.

6) Repeat Step 4 that you are aware that Maxis Postpaid can be directly switched to Hotlink Postpaid

6a) [Optional] If the "Retention Team" agent is being funny, threaten gently to report to MCMC.

7) By this point, they will relent and tell you that they can only switch to Hotlink Postpaid 60 (without contract). You need to wait 1 month to downgrade to Hotlink Postpaid 40.

7a) [Optional - Untested] They might be able to go directly to Hotlink Postpaid 40 if you press / threaten further, but I chose to just accept the Hotlink Postpaid 60 first and then make a downgrade in a month's time.

8) Choose to agree. The change will be made within minutes. They will advise to restart your phone.

9) Enjoy your cheaper Maxis Postpaid plan!

I my case, now I'll be paying RM120 (vs RM146 before), and in a month's time I will go down to just RM80 per month for two lines at the same quality/network at the expense of lower data allocation, which is not an issue at all as I only use around 20GB of data a month.

UPDATE 21/2/2024: You do not need to wait 1 month to downgrade to another plan below Hotlink Postpaid 60. In my case, I called them after a few days and requested to downgrade to Hotlink Postpaid 40. Sadly in my case, that was the same day they discontinued the Hotlink Postpaid 40 plan, so I had to sign-up for the Hotlink Postpaid 45 plan.

This post has been edited by contestchris: Jan 21 2024, 10:46 PM

Not hard if you follow these steps. Should be done within 10 mins.

So far, seamless. I would like to think the network stability and performance should be the same, no?

Same steps as what I outlined? In my case, I switched principal + supplementary line to Hotlink Postpaid.

You should be able to change just the supplementary line to Hotlink Postpaid using the same steps as outlined above. However, the principal line owner needs to make the call.

Just an update folks: You do not need to wait 1 month to downgrade to another plan below Hotlink Postpaid 60. In my case, I called them after a few days and requested to downgrade to Hotlink Postpaid 40. Sadly in my case, that was the same day they discontinued the Hotlink Postpaid 40 plan, so I had to sign-up for the Hotlink Postpaid 45 plan.

Not sure about walk-in, just call, so much easier!

No limitation on Hotspot, Hotlink Postpaid = Maxis Postpaid in every way (just with smaller data quota).

I just got my first bill today, its a combined bill showing rm95.40. I can pay from either Hotlink account.

I can log into the app using either number and it shows the same bill. It’s a combined bill of both numbers