Hi. So I've reached out to TM regarding the below issue but couldn't come to a resolution. Hence the post here.
Last night my internet connection was suddenly lost. Lodged report, and technician came today to check.

Checked inside my house (landed 6 year old house), no issue with the fibre, then went out and they found that the fibre optic underground is broken.

Technician quoted me RM300 to repair and have the connection restored. I felt confused, isn't this TM's infra outside of my home so it is TM's own cost to maintain?

Technician didn't like that I disagreed and tried pressuring me to let him fix if not i'll have to look for other contractors and the charges may be higher.

I declined and he closed the report. Now I am still without my internet. Called TM again to complain and they said they will open a new report and send a technician over in 3 working days    and they will inform on the outcome after the new technicians' investigation.