Hmm I can’t no longer get 5G using my loyalty reward data after converting from postpaid 40 to postpaid 45, shame

Good news! We have activated 5G for your Hotlink mobile! Enjoy lightning fast 5G internet on all Internet passes at 5G coverage area. Please ensure you're using a 5G capable device with 5G enabled in your phone settings.

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Is it true that we cannot switch from hotlink postpaid to maxis postpaid?

Not true. Hotlink postpaid to Maxis postpaid can be done.

Thanks, not sure why the maxis store told cannot be done, ask me to port to another telco for one week first.... let me change to another maxis shop...

Hi all, just sharing my MNP port-out experience with Hotlink Postpaid, maybe it will be helpful to someone in future;

Subscribed to Hotlink Postpaid since December 2023, no complaints all good. Then July 2024 subscribed to Maxis Postpaid on different phone number. Now got two Maxis line in one phone, quite redundant and expensive to maintain, so wanted to unsubscribe the Hotlink Postpaid, port-out that number to other telco.

Recently bought OneXOX Prepaid SIM, followed through the MNP process, received port-out confirmation SMS from Maxis on 21 July. Only given 4 hours to reply Yes/No.

My billing date was 20th July, already paid all bills up to that point. But didn't know if the SMS reply got charge or not, scared because of 15 sen SMS, later my port-out kena reject... so I just replied from my Maxis Postpaid number... might as well try...

Surprisingly next morning (22 July) recieved SMS from Maxis; successfully port-out. By that time, already exceeded the billing cycle by 30+ hours, but I didn't get any call or extra charges from Maxis. Anyway, if later got unexpected bill I will update here definitely.

Tldr ; Port-out successful even though slightly exceeded billing date and replied port-out SMS using different number.

Maxis/Hotlink called previously multiple time whether i wanna take this RM45 new plan (with rebate RM5 12 months) which i rejected every time.

Now they just FORCE ppl to migrate, what the!?
TNC seems no mention how long the rebate

This post has been edited by TongCN: Jul 25 2024, 09:35 AM

Surely there will be another bill prorate for usage after 20th. Just wait for it.

got rebate ok lah. Not like they force that extra rm5 into your bill.

rebate is perpetual. upgrade is free, automatic, permanent.

source

If perpetual then ok, cause previously all call for the upgrade says 12 months rebate only.

Yes, I was worried on that too... since my Hotlink app cannot login anymore to check bill. Just to be safe, I called Maxis customer care earlier today to check their billing SOP for port-out customer; you were correct ya, the agent confirmed my account terminated 22 July, and Maxis will send my final prorated bill (21-22 July) around 20th August. No issues with that, will gladly pay it... I just don't like getting unexpected bill haha

Hotlink Postpaid Call Singapore+65 waste money
Scam
Expensive Mahal

This post has been edited by JengLoong96: Jul 30 2024, 10:23 PM


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If you do not make the calls to Singapore, you should lodge MCMC report to claim those charges. But if you do call to SG, then of course kena charge.

Singapore call WhatsApp Free

WhatsApp call is not logged in the bill as it is on data. Is it possible you could have made the calls using regular phone call?