i having issue to place order in shopee as it shows "the selected shipping option cannot be applied to the product" and "weight and size limited exceeded"

as i checked with shopee Q&A, seems it has address issue. Fine, i have double checked, edited with various format yet nothing works. Would like to check, in the edit address page

contact
XXX
(+60) 1x-xxxxxxx

Address

Selangor
Petaling
Damansara
USJ
** this part seems cannot be edit but select option only.

47xxx

Addess i have tried:

No. xx, Jalan USJX/XX, 47xxx, Subang Jaya, Selangor

No. xx, Jalan USJX/XX,

No. xx, Jalan USJX/XX, Subang Jaya, Selangor 47xxx

No. xx, Jalan USJX/XX, Subang Jaya, USJ, 47xxx, Damansara


none works... need tunjuk ajar from serious /K .

Using slash will return error. But using @ will do.

means i have to input for example Jalan USJ1@2Z instead Jalan USJ1/2Z?

Yes. I also know how usj street be labeled. Should escalate this issue with shoppe, Cos that how the name of street spelt.

hmm, instead of using special characters, why not use dash (-) sign, e.g. USJ1-2Z? I think it should convey better message while not triggering error codes...

sorry, none works. shopee supermarket CS sleeping

Wow they update the system again. But I alrdy choose lzd for my main online shopping.

initially i planned to buy from lzd, but my wife gave me a RM50 voucher code for shopee given by my SIL...

Err any other address that u comfortable to send. ? And item/s eventually goes to u.

i tried my office address, my in law address... none works.

that's weird... I thought they'd use similar character restrictions used by Windows. so far i rename files in Windows with teh dash sign, no issues... hmm... if underscore also cannot use, then just use space instead... later dispatch guy confuse liao...

aren't address format should be standardize? i have been using the same format over 30 years... this is the 1st time encounter format issue

in the issue you described, it's not the problem with the address format, but the problem with Shitpee coding to enter and recognize the address user entered into their system...

how about USJ X/XX ?

This post has been edited by skloda: Dec 12 2023, 11:51 AM

are you sure its address related?

"weight and size limited exceeded"

sometimes it trigger this when you trying to buy too much quantity at once

The issue is with your seller, not the address.

First, your seller may have chosen the wrong courier or shipping option. Second, the weight/size may have exceeded the courier's limit.

Go deal with it with the seller..

This post has been edited by patienceGNR: Dec 12 2023, 02:10 PM

The issue is because the items you order volumetric / weight exceed the weight can be handled by the shipping channel.

If you're placing large amount of quantity, try reducing the total number of unit.

tried... still can't. but solved as below

really shitpee. have to divide the purchase into 2 batch, while voucher can only use 1 time .

however i had an experience, 1 address can't be post, i change to my office address, viola, can already

i had another seller had some rare stuff i'm looking. have good rating, but when place order, "the weight/size may have exceeded the courier's limit." issue but it's only 1 item... how to exceed le? msg seller, see him online but no reply... really kns 1.

This is how the product setting page from a Shopee seller POV.

As you can see, there any few type of shipping channels to choose from. Each of the shipping channel got different maximum weight limit and different area coverage.

For example, if a seller only turn on "Seller's Own Fleet (East Malaysia)" and turn off the rest of the channel, maybe due to they are they are selling bulky item and only wish to fulfill order with their own transportation. And your destination address is within Peninsular Malaysia, then you will be seeing a similar error message as well.

So, it's either due to the total weight exceed the maximum weight allow by the shipping channel or the destination is not within the available's channel's coverage.

Its more towards courier issue rather than shopee.. many courier only support max 30kg actual weight / volumetric weight iinm, unless seller using their own fleet of delivery or enabled bulky delivery channel like jnt cargo

for the rare stuff you mentioned, probably just some setting issue where seller mistakenly disabled all the shipping option, silly i know but it happen sometimes when you have too much product to take care.