QUOTE(tng55 @ Dec 10 2024, 09:50 PM)
mine 500Mbps i don't get 800Mbps
but my plan name is unifi home 500Mbps Pro Upgrade
that was SWU 3.0 apple OCT 2023 and activate november 2023
ya, mine is from turbo era from 100Mbps to 500Mbps and then last year another free upgrade to 800Mbps
i paid RM99 for 800Mbps now bundles with UnifiTV Ultimate (old legacy) and Voice STD20, unless SWU able to bring it down below RM99 for 800Mbps, else difficult for me to switch my plan
QUOTE(coolguy_0925 @ Dec 10 2024, 09:53 PM)
My case even the report number with TM was closed without changing my profile name
When asked, just said escalated and will change soon
Took them more than a year to change

Anyway, your October ticket to MCMC also can drag for more than a month huh? Now we know why TM doesn't really care & take their own sweet time to get things done
ya, after few round escalate, they close my ticket after notify me the speed has been upgrade (which is true, upgraded to 800Mbps since last year Oct), just the plan name

I keep on comment and pull the MCMC staff in... then finally it is changed on 6th Dec (from my ticket lodge 21st Oct)
the reason we need plan name change is we might get free upgrade in future (who knows), so is better the ensure plan and actual speed matching