I am planning to downgrade from 500 mbps (RM 159) to 100 mbps (RM 99) as I am not utilizing the speed. Only phone usage and some Netflix.

Since it's downgrade, i'm tied to a 24 months contract. I am ok with that but they mention they won't change the modem as it's a downgrade. I thought as long as I recontract 24 months, I am eligible for a new router? My modem is like more than 10 years ago.

Anyone knows if this is a practise?