Same here, anyone who go tomorrow kindly pm what's the gift mentioned, if worth to get then only spend time and fuel go

Anyone try upgrade to promo plan before contract expires? Current plan is 149 monthly swu (12 months remaining) and plan name is unifi home 500mbps pro upgrade, wonder can upgrade to better plan that comes with ultimate pack.

No it's not true, either the technician is just lazy to help you troubleshoot the root cause or he just stupid.
Did you update your router/modem recently?

Check if it's updated to latest firmware for both router and modem, then reset again.
Few years back I experienced that my speed keep stuck at 250-270 after update the firmware and technician say same thing like yours, then I try reset my router and modem and restart then it's back to 300.

If not mistaken I done it by login the ONU with IP either through wifi or cable, then can check if there's new version to update.

PS: I remember that I get back full speed just after I reconfigure the router (factory reset on router)

This post has been edited by apalexar: Oct 28 2024, 07:29 PM