For those that got the speed boost, does your bill still show your previous speed? eg Unifi 100/300/500mbps?

I tried engaging with Unifi CS and they've claimed that my speed have been "boosted", however, during my speedtest, it's basically the speed I've been getting all along for the past few years prior to the "boost", and my bill is still showing the old speed..

Would going to TM point help in this case, or perhaps contact their CS once more?

Hello everyone - I've been told I'm upgraded to 300mbps from 100mbps, but I've never seen myself getting anywhere over 100mbps, and instead I've been getting similar speed during my 100mbps days. (yes, i've only tested using wifi, but I'm not expecting close to 300mbps speeds, but at least more than my previous speed).


Could there be limitation from my hardware?
Currently running Huawei HG850a & ASUS RT-N18U from many many years ago.

I suspected one (or both) of the hardware is limiting my speed as well, contacted TM as well but agent assured me it's capable of handling 300mbps speed, and after some google search, on paper it seem to be able to handle the speed, well I'll get in touch with them again on this. I believe the HG850a has been with for over a decade..

Since the router is limiting me as well, will proceed to change it, better to change my own than get one from TM, correct?

Good to know, thanks all for the information, will go ahead with the replacement of both huawei and asus router.

Cheers!