WTF is wrong with unifi. I have 300Mbps plan and it's around 80 Mbps atm. It's been like this for at least 4-5 days now. I report this to their twitter every single day. Yesterday they reset port and it was back to normal speed. Now it's slow again.

Is there any solution to this? Are there better ISP? I don't have TIME here so that's out of the question. I'm really sick of this. I pay monthly on time just for this shit speed.

My speed is 300 mbps but it's around 90mbps atm. This shit has been happening since the beginning of this month. Restarting the modem doesn't help. They reset the port once and it was stable for a few days. I'm sick of this shit. I pay monthly according to time but unifi service is complete garbage. No compensation whatsoever.

I've contacted unifi on twitter and no reply yet. i doubt it's the issue with my line. seems like lots of people are experiencing this. before this month, unifi is decently stable except during evening. the speed shows normal but loading time on discord, twitter etc gets terribly slow and ping increases.

I'm experiencing the exact same thing. They did port reset earlier and the speed is now back to normal. But the issue will come back again after a few days. That's been the norm for me this month. I don't think it's modem/ router issue. But maybe give them a call yeah. This didn't happen before. It started early this month for me.

I have a 300Mbps plan (no longer in contract). I thought I could upgrade to 500Mbps with 3 months waiver for RM149 per month. When I contacted unifi, they said it's only for new customers. Is there any info about stay with unifi promo? The customer support told me to go to TM Point. What are the plans and which one should I go for?

1Gbps for RM 159 sounds too good to be true but I hope it is. Do you need to say any specific words to unlock this package at TM Point like in a game? Lmao

So I gotta go up to the counter and ask for the 1Gbps for RM 159 package? That's it? Do I have to mention SWU package or whatsoever? Is there a possibility where they say no to that?

Thanks for the info. I'm going to the TM Point this sunday. Will update later

So I went to the TM Point to ask about the SWU.
My current plan is 300Mbps for RM129.

Here are the plans offered.
300Mbps for RM119 + 6 months free + unifi mobile RM40 x 6 months
300Mbps for RM 129 + Sharp TV for 36 months contract

500 Mbps for RM 159 + 6 months free + unifi mobile RM40 x 6 months
(didn't ask about the TV option because I'm not interested in it)

1Gbps for RM259 + (I think it comes with 6 months free as well?)

I even pulled out my phone and showed the guy at the counter the Maxis 1Gbps for RM159 offer. He said it's way too cheap and they might possibly cap our data without us knowing. He even claimed a friend of his found out about his maxis fibre speed being throttled down a year later. There's no way to verify his story so that's that.
I don't know which one to pick.
Is Maxis as reliable as Unifi? 1Gbps for RM159 sounds very tempting. Do they increase the price after the contract ends? (Edit: Nvm. You need to be using Maxis postpaid plans to get this price)
Or should I go with (300Mbps for RM119 + 6 months free + unifi mobile RM40 x 6 months)

This post has been edited by Godhand73: Dec 29 2024, 12:29 PM

What the heck? What was your previous plan? Did you say anything specific to be offered that plan? Didn't they force any unifi mobile plan at all? I went to TM Point Alor Setar.

That's scummy.
300Mbps is enough for now but 1Gbps for RM159 sounds worth it in the future. To be able to get that speed with SWU 2 years down the line, I'll need to take the 500Mbps now, yeah? Still thinking about it.


Yes. You either need to take the unifi mobile (6 months) or the TV (3 year contract).
Also you need to be using certain Maxis postpaid plans to be able to get the limited offers.

I have a question. My current plan is 300Mbps. Can I get 500Mbps for RM119 with SWU 5.0 or not?

I am out of contract. When I went to TM Point last year, the guy said I'll need to pay RM159 for 500Mbps. Which is why I'm confused. I messaged the guy on Whatsapp but there's no reply

I'm not sure about that.