Hi guys, last year Oct 2023 TM was offering free broadband speed upgrade to existing customer. Mine was 500MBPS and was eligible to be upgraded to 800MBPS.

It so happened today I initiated live chat on Unifi corporate website, and was told that my package was still in 500MBPS, the Live Chat agent initially denied that I was entitled of free upgrade until I show her the proof of email/ SMS.

The Live chat agent subsequently told me that I wasn't "upgraded" due to my Taman doesn't support high connection speed/ fibre optic.

Hoping you guys to advice and enlighten the following, thank you in advance!

1. How do we check the "high speed compatibility and infrastructure readiness" of specific location? This is to ascertain what the Live chat agent told me was true.

2. Even if my Taman does not support the speed, but TM could've informed me on this instead of keeping silent. And I have been literally charged with the higher price for months, since I didnt get to enjoy the 800MBPS speed, any idea would TM compensate in any probable ways?
Note: please disregard this point 2 above, cuz i shouldn't be talking about paying extra since it's a free upgrade

This post has been edited by AlOnE89: Feb 26 2024, 09:38 PM

ahh.. so going TM Point is the only option kah? thanks for advice ya!

was hoping there's a URL to check service readiness etc haha