I send a used HDD to a buyer in LYN tradezone via poslaju.
Before sending, item was check for workability and was confirmed working perfectly.
I even went an extra mile in formating it before packing and delivering.

But upon arrival at buyer's, HDD cannot even boot with noisy spindle cracking sound.

Buyer suspected it was due to negligence by POSLAJU.

So what must I, as the seller, do?

Did you include a clause saying risks via postage are the buyer's responsibility?

the spinning thing inside the HDD is having problem..i dunno wats that spinning thing called..mainly cause when the HDD is dropped..i've experienced that before..

@kmheing
Are you the buyer? Its called the spindle btw.

No la..he isn't.
the buyer was a malay guy who contacted me via hp.

Where is the clause refering to risk via postage is buyer's resposibilty?

i nvr noticed it b4

normally i just write down my particulars, buyers particulars, declare item intended to send then sign my name!

Its like a disclaimer.

Like if the buyers wants you to poslaju the product, he has to bear responsibility for any damages incurred in transit. Many sellers include this as you never know what PosLaju will do to your stuff

On the other hand, it would be nice that you could provide some proof that the hard disk was working fine in case the buyer accuses you of selling him a faulty product.

if u did mention u not responsible for anything happen during postage, then it would be fine..
btw, u still hav the poslaju receipt? check there.. usually theyll wrote down whos responsible during the postage.. the sender or the buyer..

how do i prove this?

move to trade zone resource center, as this is not a dispute

HDD still have warranty? IF yes I think still can claim ?

Hmm same thing happened to me but I was using the cheaper Pos Express.I didn't think that Pos Laju service will be that bad.What a f***er they are.maybe they just throw your HDD package like some paperweight into the van.LOL

Haha.. this one I cannot you d, you have to think yourself

thats why must always request for "fragile" sticker

HDD is very fragile ma~
u as seller who post it should know that!!!! and do u put some extra effort to protect the HDD like wrap it with some bubble wrap???
and if u don't declare it as "fragile" item in the resit....and don't declare u item as HDD@electric stuff.....i'm pretty sure u can't claim anything !!!!

You didn't buy insurance how to claim? I thought pos laju refund up to RM300 if you purchase the insurance from them rite?

How many people actually buy Poslaju insurance.

Not much people, who wants to spend extra. Unless u already know how they handle the parcel. Then only add

Actually there is a "standard" amount of compensation (maybe RM300?), if I remember correctly, provided you didn't buy insurance. An item can be insured up to 3k I think.

hmmm...please practice attaching a fragile sticker or write down a big one "FRAGILE" on the packing before sending to buyer.

i think its not their fault for throwing yr thing. they have a lot of packing to be sent. Nobody works perfect, even if i'm the posmen, i will throw them also.

)

i did used fragile sticker lah..
somemore used marker pen write BIG BIG "MUDAH PECAH" words!

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Added on October 27, 2007, 3:31 pmso u mean even if i didn't buy the insurance i also can claim RM300? and if i bought the insurance can claim 3k?


This post has been edited by stupidbump: Oct 27 2007, 03:31 PM