The Malaysia Aviation Group (MAG) is confident in fully restoring Malaysia Airlines Bhd’s (MAB) in-flight meal services by November 15, 2023, with better food and beverage products for passengers.

MAG group managing director Datuk Captain Izham Ismail said the recovery to normalcy is at 97 per cent at the moment, and it has been a tough journey since the airline ended its contract with Brahim’s Food Services (BFS) on August 31, 2023.

“When you run a business, you need to be focused on the objective, and while catering is not our core business, customer experience is.

“So, we have to find ways for us to reset our products, and that entails going through a very painful journey,” he said during the “Airline Leader Interview ― MAG” session held at the Centre for Aviation (Capa) Asia Aviation Summit and Sustainability Awards 2023 here today.

MAG is the parent company of national carrier Malaysia Airlines.

Nevertheless, Izham assured the passengers of MAB’s commitment to come out from the in-flight meal issue while looking into launching Asean menus as the carrier serves passengers around the globe.

“Our aspiration is to be a premium Asia-friendly airline. Hence, we have to depict the beauties of Asean and Asia with various menus,” he explained.

Izham said MAB currently has eight caterers supplying in-flight meals.

To recap, the longstanding catering contract between MAB and BFS ended on August 31, 2023, after extensive negotiations between the two parties since the fourth quarter of 2022 did not result in an amicable agreement.

Meanwhile, he said the airline recently received 24 hi-lift trucks, and by November 15, in-flight meal services will be back to normal.

Hi-lift trucks are an essential part of the overall airline inflight meal process in upholding food quality and safety standards with correct temperatures, preserving the freshness of hot and ambient meals while maintaining stringent practices throughout the process.

https://www.malaymail.com/news/malaysia/202...vember-15/99813

the food they provide in plane recently by MAS..not nice.

i wouldnt say its horrible, but to me its a step up from brahims tbh

lets see if they would improve further

coming back to malaysia.. the food is terrible

but when leaving malaysia, the food was from brahim. better than the food coming back.

last time they used to serve fruits..now just a sad box with carbs and water.

food is secondary. the planes are so aged!

How did MAS sink so low.

Honestly, 30 plus years ago, whenever a cheap(er) student airfare ticket for a poor student like me came up, I always prayed that I would strike lottery and get an MAS flight instead of a Qantas one.

The stewards and stewardesses were hardworking and warm and friendly to a fault and I will never forget that one time on a half empty flight back from Sydney, a stewardess served me two portions of Argentinian beef fillet steaks. In economy class. It was delicious - moist, tender, juicy and cooked to perfection. It left such a strong impression in me that for years I’d hope to get the same menu whenever I was lucky enough to get a cheap(er) student fare seat on MAS.

It truly saddens me to see how this has played out over time.

last time malaysia airlines spending money like water and giving out so many good stuff but it was not sustainable at all

MAS generated massive losses flying to exotic places and buying planes like a380

the fact that you flew on a half empty plane to Sydney shows how much loss MAS was making


This post has been edited by Raddus: Nov 2 2023, 01:53 PM

https://soyacincau.com/2023/10/31/malaysia-...-november-2023/

Malaysia Airlines: Free unlimited WiFi to all passengers including Economy Class starting 1st November 2023

those were the golden years bro, 80s till late 90s

Flying to exotic places like Buenos Aires etc was Atuks idea. South south relations
They also don't want but what choice

MAG has sunk so low.

i just came back from Tokyo on Mas Biz Class. feels the same to me. Not as many selection but satay and food okay. alcohol also okay.

their snack selection indeed a bit lack luster but the quality stsill okay.

janji i don't disappear mid-air, i'm thankful already. those that are complaining about food; get your priorities right. if not, maybe MAS will remind you what it feels like to not able to arrive safely.

Because of "bumi ini milik siapa" culture.

A lot is due to political pressure. Idris Jala said this often in his talks, that there are routes that makes no sense, but is done because political interference. He cut a lot of routes and deadwood in his time, and was very unpopular for that. But he made profit for MAS so that says a lot about MAS.