Hi,

I wanted to transfer out of maxis to unifi.
Old plan:
30Mbps RM89
New plan from unifi
100Mbps RM89

Got all the transfer form everything, maxis counter me last minute and said we give you same speed with unifi, but price remain at RM89.

Took up their offer.

LAN speed 90+Mbps
WiFi speed on laptop and phone 30-40Mbps. Still using same modem and router from maxis. No change in router.

Anything I should do?

This post has been edited by Ramjade: Oct 25 2023, 08:04 PM

Off and on router. Waited like 5 minutes before on back my router and modem.

They told me your old router can support 100mbps. Up to me if want to upgrade new router. I told them no.

Not sur rif it's 2.4ghz or 5ghz.

Ok. Tomorrow I post.

Any good recommendation?

Problem solved I am on 2.4GHz. Lol. That's why speed so slow. Thanks.Change to 5GHz and now getting 93mbps

Modem
Huawei echolife HG8240H5

Router
Tp link archer c5v ver 1.0

I was testing like 5m from the router and upstairs too.

Yes. Initially call up maxis customer service. Told them I want to move. If maxis offer me same speed and price I will stay. Customer service said can't offer you. The 100mbps package is only for new customer.

Proceed with transfer request. Walk into TM point and waited 2h just to get transfer request. I heard few people there doing the same thing as well. TM told me to transfer request done but got 10 days validity. Settle all maxis bill and go to maxis centre and being the transfer request paper/email. Then tell maxis you want to transfer out. Up to maxis to approve the transfer out.

So did what TM told me to do. Settle all bill, went to maxis centre. They call some 1800 number and lady over the phone asked me reason for moving. Told them doesn't make sense for me to pay same price to maxis for lower speed. She told me, we will match unifi speed and price. No need to transfer out. Everything remain the same. No need for installation, no new bill, payment all same as before. Only no new modem. I told her your customer service said cannot counter TM offer. She told me I can do it. So took up her offer.
No need sign new contract unless I want new modem. Same speed and price as unifi. Guess maxis losing too many customers

So let's see next billing cycle what's the price. If maxis keep their word.

The reason I stayed on was not sure how long will it take for TM to set up unifi and my parents hated TM citing something about TM illegally using our house phone number last time and had to pay expensive phone bill even though we didn't use the phone to make any call.

If maxis keep their word on the pricing, I will remain with maxis. The new pdf which came in my email showed that they moved me to 100mbps package but price at RM129. The person who retained me said the price will be at RM89 next billing cycle (permanent discount unless I upgrade my package or move away from maxis). So let's see next billing cycle.

I am free to move as no new 24 months contract.

This post has been edited by Ramjade: Oct 27 2023, 12:44 PM

You can do online. But slower. Faster = walk in. That's what TM customer service told me.

This post has been edited by Ramjade: Nov 4 2023, 01:10 PM

Mine was moving from maxis to unifi.