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Unifi Official TM UniFi High Speed Broadband Thread V41, READ 1ST PAGE FOR RELEVANT WIFI INFO

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phoenixxx
post Nov 6 2023, 06:14 PM

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Hi, can I check...
I recently took up SWU 3.0 package (500 mbps, RM119). I was shown a black model (not sure if it's Dlink) at Unifi Centre, but the installer came with a white Fiberhome model.

I didn't know better and allowed the installation to proceed, after checking with the sales person and being told that both are the same.

After tinkering with this router I find it quite lacking - for example I can't set it up as an access point (I'm not using it as a mesh after failing to get my home CCTV to connect with the new router).

So my set up goes ... ONU --> TP Link AC2300 (existing self-bought previously) ---> Dlink (old TM router as AP). The AP is connected upstairs via a LAN cable.

I'm trying to use the Fiberhome to replace the Dlink now.

Any tips? I'm only knowledgeable to the extent of setting SSID, some IP, DNS configs here and there so not too well versed.

I guess I have 2 issues here...
1. Is the router given random or should I have gotten the black Dlink model?
2. How do I make best use of the 2 Fiberhome routers given to me?
phoenixxx
post Nov 10 2023, 01:11 AM

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QUOTE(yenchenje @ Nov 6 2023, 08:26 PM)
Nothing should be stopping you to change back to your own router with 1Gbps and below since ONU is still separated

Remember to use Unifi profile/set VLAN 500 for internet in your TP-Link router

For CCTV, try setting the encryption to WPA/WPA2-PSK if your CCTV is old. For some reason old devices doesn’t work well if WPA3-SAE is enabled on the SSID. I have a legacy SSID on my AP running just to handle older clients that can’t take WPA3-SAE.

And to answer
1. You only get what your installer has in stock for anything below 1Gbps.

2. If you want to keep Fiberhome, you should be able to use it both as mesh to extend coverage.
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QUOTE(Omochao @ Nov 6 2023, 09:27 PM)
turn off the multi-ap mode and bandsteering, repeater mode will appear.

I'm using the 2nd mesh as an AP with ethernet plug into it..works well so far..no hanging, no restarting. whole house roaming except at wet kitchen area.

if you want to pair it with your router (a), just place it closely next to it, press the wps button on the back for router (a), then immediately press and hold mesh (b) wps button until the LED flashes quickly , once start flashing quickly, release the button and wait for it until turns back green..all your settings that has been set at (a) will be mirrored over to (b) and works as mesh.

or can pair it with lan cable and it will copy.so as long multi-ap mode is on , the (b) will automatically configure itself..until you set it manually or turn off the multi ap mode.

also do take note, if you mesh it and bandsteering is enabled

the default ip address for the mesh (b) will be at 192.168.1.1.

took me some time to figure out how to access the router main page without having to create a 2nd different ssid just for the mesh (b)
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Thanks sifus you are awesome. I made some progress but still stuck abit.

1. Thanks for the awesome tip on disabling multi AP to get repeater mode. It appeared (I did not change the settings inside), I connected my 2nd Fiberhome to upstairs LAN, and it seems to work.
2. Setting the security to WPA/WPA2 allowed the CCTV to connect. But, the problem is it keeps disconnecting intermittently. But at least I know it can connect, just not sure why it keeps disconnecting. I am using a basic Hikvision DVR with auto DCHP settings.
3. Unrelated question, I manually set the DNS on the router to Google's 8.8.8.8 and 8.8.4.4, but in the main status page it does not reflect. Instead I believe it is still showing TM DNS. Any idea why? I think I read a post somewhere before saying Fiberhome router won't display, but will still use whatever DNS set. Not sure on this.

So far managed to put both routers to use, just need to solve CCTV randomly disconnecting (on the phone app).

Thx so much.


EDIT: Share a trick here in case other users face the same problem. If you connect your PC to LAN3, it will not work. Need to go into settings > advanced > WAN service and disable the LAN3 port there, probably from being reserved for something else by default (e.g. Unifi TV).

This post has been edited by phoenixxx: Nov 10 2023, 01:13 AM
phoenixxx
post Nov 10 2023, 09:12 AM

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QUOTE(Omochao @ Nov 10 2023, 04:19 AM)
1. I have yet to try out whether does the repeating mode is stable or usable at all, because same like you, I want full speed for my floor above so hence I decided to go for ethernet backhauled as well after going through the advises here.

2. Maybe try to disable DHCP settings and assign IP addresses for your CCTV camera units, and on the main fiberhome router set a pool of reserve IP address for the cctv units at IPv4 config page?

3. It will reflect definitely, base on other users feedback, use DNS leak test to check/test to see if the set DNS is working or not, so far using google or cloudfare dns, all will either show Singapore or Google servers.
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I think I screwed up the AP upstairs. Connected with WiFi but upstairs show no Internet. To clarify, I disabled multi AP on both routers, and even tho the repeater option is there, I did not enable it (coz it's WiFi and I'm using LAN). Based on devices connected to router, each have their own IP address and doesn't look like there's conflict.

AP router light is red. LAN cable plugged into LAN1 as per the old router.

CCTV set to manual IP after much tinkering till late night. 😭 It's definitely some settings I screwed up I think...

Not sure where I went wrong... So many settings

This post has been edited by phoenixxx: Nov 10 2023, 09:21 AM
phoenixxx
post Nov 11 2023, 12:16 AM

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QUOTE(Omochao @ Nov 10 2023, 11:49 AM)
I faced the same problem as you did when i first meddle with the settings for the mesh router (b), somehow or rather ended up with only Wifi connected but no internet.

so what I did was hard reset both OR turn back on multi-ap without ethernet backhaul first , then pair up the mesh (b) through the wireless method by clicking wps button until the led flashes rapidly, this needs to be done after clicking wps button on the router.

in simpler way, i usually pair up wirelessly first then only plug in ethernet ,after that only turn off the multi ap mode. then from that point only start changing the settings inside.

or best way is, start fresh, pair it up, do a backup of the settings first by clicking on the backup settings in the router for both . at least when something goes wrong, no need hard reset and wait for it to boot up

I noticed you said repeater mode is shown , means you turned off band steering right ? if multi ap mode turned off  only, it won't show up band steering.

means you are running 2.4ghz ans 5ghz individually, and somehow maybe under the security settings , under authentication is using another different type of WPA?
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Thanks so much for your help. After trying whole night, I did not manage to get it to work.
So, I replaced the "Mesh AP" with my old TP Link AC2300.
Now, everything seem to work.
Small compromise.
Downstairs get new WiFi 6, upstairs get a better router than the old TM DLink.

The spare mesh AP can use as decor.... biggrin.gif
phoenixxx
post Nov 11 2023, 02:08 PM

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QUOTE(Omochao @ Nov 11 2023, 08:06 AM)
Maybe fiberhome router software is not compatible or user friendly. If it works then it works for you, if not, just have to find another solution, furthermore, definitely by using your old TP-link is going to be better and more stable. I doubt this fiberhome can accomodate up to 64 devices as per its spec sheet under daily usage. So is a better choice by you to use back an older router with a good reputation.
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Agree. Been working fine so far, about a day. Thanks for all you & others advice. thumbsup.gif
phoenixxx
post Nov 19 2023, 03:54 PM

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QUOTE(Omochao @ Nov 11 2023, 05:34 PM)
Hoping that you would do more testing and tinkering on it with the fiberhome, who knows someone else in the future might run into the same problem setting up with CCTVs.

I dont run a CCTV network, so i can't share what can be done or not..
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Some further update:
TM suddenly called and said the DLink router is available. Proceeded to replace both my Fiberhome with DLink AX3000. The model is X3060Z (black colour with 5 antennas).

So far, managed to set up everything properly. The only downside is one of the ports is reserved for IPTV and despite all my tinkering it couldn't be "released" as a normal Ethernet port.

Hence, got a TP Link T3U AC1300 USB card, so far tested can get 500Mbps on the link after driver update.

Seems everything is working so far. One main router, one Bridge mode with wired LAN.

The DLink is definitely much easier to set up and works almost out of the box.

Hope it continues to be smooth and steady.

EDIT: linking another forumer's post that helped me set up the DLink. He has the same model as I do.

https://forum.lowyat.net/topic/5407927

This post has been edited by phoenixxx: Nov 19 2023, 03:56 PM
phoenixxx
post Nov 19 2023, 04:10 PM

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QUOTE(mikey8811 @ Nov 19 2023, 04:07 PM)
So you got the SWU 3.0 package, they set up for you with Fibrehome routers and then you requested DLink router. They then replaced your 2 Fibrehome MESH routers with the DLink ones?
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Yes, but like some other forumers mentioned, by default you can't choose.

I think in my case, there were 2 things that worked in my favor:
1. The salesperson promised me the Dlink
2. There was an exact model (but with some red stripes) in the Unifi Centre itself, with the price tag of FREE if you sign up 100Mbps and above.

They were very reluctant to entertain me, and I pretty much gave up already. Didn't really pursue it after a few calls and follow up.

Then suddenly, they called so I just agreed to it.

I am on SWU 3.0 500Mbps.
phoenixxx
post Nov 19 2023, 04:30 PM

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QUOTE(mikey8811 @ Nov 19 2023, 04:14 PM)
I had also requested the DLink routers.

Do they perform better than the Fibrehome ones?
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QUOTE(SwarmTroll @ Nov 19 2023, 04:25 PM)
Daheck? They gave you the Fiberhome AX3000, then allowed you to swap to D-Link AX3000? I thought it was impossible lol. Since you have had both, how is the difference?
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TBH I did not have the Fiberhome for very long. Probably 1 week +? They were fine for what they are (not a very heavy user), my only issue was I couldn't use the spare one as a wired AP.
Dlink on the other hand took all of 5 mins to set up the AP (Bridge) mode.
Plus black devices look more sexy laugh.gif

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