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 Problem to upload photo for passport renewal

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TSalexandersuk
post Sep 11 2023, 05:31 PM, updated 3y ago

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I went to take passport photo at the professional shop just now to renew my passport.
I came home and tried to upload the photo, but it was unsuccessful.
I also don't know what's wrong with my photo since it's already been taken by professional and the photographer knew it was for passport renewal.
Anyone ever encountered this problem when renewing passport?
Is it possible to walk in to Immigration to renew passport?

EDIT: [SOLVED] I went to the photo shop that offers help to upload photo to the immigration system. They only charged me 5 ringgit lol.

This post has been edited by alexandersuk: Sep 12 2023, 01:11 PM
TSalexandersuk
post Sep 11 2023, 06:05 PM

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QUOTE(apis_jay @ Sep 11 2023, 05:55 PM)
refer to this: https://imigresen-online.imi.gov.my/eservic...inePassport.pdf

Foto mestilah dalam format .jpg dan sila pastikan foto yang dimuat naik adalah antara saiz 100kb dan 300kb.
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Aiya.
Just now the photographer from that shop already said they are specialist in taking picture for passport renewal.
I should have gone to another shop that offers taking picture+service for helping the customer to apply online.
TSalexandersuk
post Sep 11 2023, 06:25 PM

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QUOTE(gashout @ Sep 11 2023, 06:22 PM)
Use passport photo editor app. It works beautifully.

I took a photo of myself against the wall. Then edit using app.
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Already tried everything but all results are just the same.
My photo failed to get uploaded.
Might want to go to photo shop near me that will take my photo and help me apply online with small fee.
It's better than headache I'm having now.
TSalexandersuk
post Sep 11 2023, 06:38 PM

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QUOTE(bourse @ Sep 11 2023, 06:36 PM)
is the photo with others things in it?  like wear spectacles, dress with picture/wording, necklaces, hair color etc?
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No.
I took the photo at professional photo shop.
The photographer knew the requirements for passport photo renewal. cry.gif
I should have gone to another shop that offers help in applying for passport renewal though.
TSalexandersuk
post Sep 12 2023, 07:23 AM

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QUOTE(cucubud @ Sep 12 2023, 07:16 AM)
After you have uploaded the photo, you need to do 2 more steps.
1. Adjust the face within the guidelines.
2. Adjust the brightness of the image to get a white background.
Then submit.
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give up already.
already tried everything but failed. sad.gif
TSalexandersuk
post Sep 12 2023, 11:04 AM

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QUOTE(OldSchoolJoke @ Sep 12 2023, 10:50 AM)
my friend kena before, ownself took selfie but got rejected then go for photo studio take, still rejected.

walk in and ask the officer about the problem and they answer can use both of the photos. is the system that wrongly reject the photo.

maybe you wanna try luck walk in?
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Problem solved. I went to the photo shop that offers service to upload my photo. They just charge me for 5 ringgit lol.
TSalexandersuk
post Sep 12 2023, 11:19 AM

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QUOTE(OldSchoolJoke @ Sep 12 2023, 11:08 AM)
got this service? how it work if you don't mind explain.

cause need like passport data to upload no?
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You just go to any photo shop that offers renew passport online.
They will take your photo and charge 5 ringgit for help to upload your photo to the system.
I was at UTC KL just now. Got multiple shops that offer this service.

 

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