Hi, to maxis and all, please discuss.

Recently I had just terminate my maxis home fibre. I went to maxis Center request for termination, but couldn’t terminate on the spot, had to wait maxis call in 2-5 days according to customer service personnel. Ok so maxis call me back after 2days, and when received the final bill, I notice that maxis had been charged until the date they call me, not until the date I went to maxis Center to request.

I feel this was unfair and tricky. For those who really want the service being terminated, will be “fine” by maxis and the “fine” depend on after how many days they call us back for termination.

Got people will say, aiya in these few day u still get to use the service what, and the amount not much also. For other I don’t know, for me my purpose to maxis center is to terminate it on the spot, was maxis own self “sop” couldn’t let me to do it,why I need to pay extra for that sop flaw? Of course extra rm10 not much, but if 100k user facing the same sop flaw? The amount was huge.

I call maxis and have a good discussion with them, maxis waive the extra 2 days charged for me.

I think maxis should change the flaw of their sop, I understand the purpose of waiting your to call us back was marketing strategy to retain customers, but the date for last charge should be until the date when we request not until the date maxis call us back.

I think the same can apply to other telco.

Thank you for the information, im thinking to switch to Unifi soon, i guess i need to notify them few days earlier huh

Agreed, this is anti consumer.

may i help you to do switch over to unifi ?

Frustrating awaits you .. Good luck for that

I wont switch until TM released their new fibre plans pricing haha

At least i will be getting full speed of what i subs, On Maxis even if i subs 30Mbps, I will be getting only 28Mbps maximum

Maxis is anti consumer once u leave the service.

They make MNP not only difficult but also create confusion in the MNP messages. Answering Y without reading the content may result in contract renewal rather than termination.

So, be careful.

Well i am getting 30 DL and UL

Unlike unifi 30DL and 10UL

Blame TM for this!
It is a known secret that TM silently throttles isps riding on their infra slightly so you think Unifi is better as you get 30Mbps from them, while Maxis riding on them only gets 28Mbps.
Notice how TM uses LAN port 1 of the modem while other isps are using LAN 2

With that said this doesnt happen all the time, there are some people who do get 30mbps as expected

I guess it rlly depending on the TM contractor who setup the modem, If they are honest and have integrity, they wont do such thing as capping at 28Mbps for maxis users