Hi, to maxis and all, please discuss.

Recently I had just terminate my maxis home fibre. I went to maxis Center request for termination, but couldn’t terminate on the spot, had to wait maxis call in 2-5 days according to customer service personnel. Ok so maxis call me back after 2days, and when received the final bill, I notice that maxis had been charged until the date they call me, not until the date I went to maxis Center to request.

I feel this was unfair and tricky. For those who really want the service being terminated, will be “fine” by maxis and the “fine” depend on after how many days they call us back for termination.

Got people will say, aiya in these few day u still get to use the service what, and the amount not much also. For other I don’t know, for me my purpose to maxis center is to terminate it on the spot, was maxis own self “sop” couldn’t let me to do it,why I need to pay extra for that sop flaw? Of course extra rm10 not much, but if 100k user facing the same sop flaw? The amount was huge.

I call maxis and have a good discussion with them, maxis waive the extra 2 days charged for me.

I think maxis should change the flaw of their sop, I understand the purpose of waiting your to call us back was marketing strategy to retain customers, but the date for last charge should be until the date when we request not until the date maxis call us back.

I think the same can apply to other telco.