Could you check the latest status in their app?
Usually if its approved, they'll email you within a couple of days. If they require more info, you'll also be informed via email quite instantly. I last applied in July 2023 and got the email to submit extra info instantly after applying. ETA was approved ~5 days after submitting all the docs. Maybe processing time is much longer now.

And I second the age group algorithm that picks who is required to submit extra info. My family has applied in 2022 and 2023, both times parents (in their 70s) instantly approved while my brother and I (20-30s) instantly received email for further info to be submitted.

Ohh so they already asked for supporting documents, then yes that's normal. It can take a couple of weeks for them to process it and get back to you. Took ~5 days in my 2023 application but I recall my 2022 application took 2-3 weeks at least. On average, friends and families have reported about 1 month processing time. Hence, I usually apply for ETA around 3 months before my trip.

I travel to Aus quite often for the past 10+ years and almost every year also apply for ETA. But last 2 years also kena ask for supporting documents

Yea, very mempersiasuikan. At one point, our Malaysian passport could use the autogate also. I've used it before in Melbourne once and only once lol. After that I think they stop it because of above reason also.
ETA used to be instant for us. Now need to plan ahead and provide all the docs, very mafan.

Ohh, but the officers usually see Malaysian passport and ask us to go to counter wor.

Wow they openly post about those stuff on the FB group? Lol. Surprisingly the Malaysians in NZ FB group isn't like that.

Hmm, yea maybe it's different for PR holders.

In NZ, PR holders can't use the autogates either We only get to go to the local immigration counter lol.

Yup that is true

Our Malaysia passport is the culprit for many airline check in problems all over the world

Already had issues when checking in on flights while I was in UK and Europe recently.
I've learnt to always go early for flight check ins because there's definitely gonna be a delay due to our names.

IC is another issue. My name has a hyphen in it and passport doesn't allow hyphens. This was an issue when I tried to convert my Malaysian driver license into NZ driver license. They said it's not the same person because driver license and passport name does not match

Ikr lol. Also because my brother and I both have a hyphen between our chinese name, banks letter all same initials and we don't know who it's for until we check the bank account lol.

E.g. Tan Ah-Kow and Tan Ah-Beng
Letters address to "A Tan" and "A Tan"

Lol OMG just reading that already gave me a headache xD

Lucky my name is Loke Siew Fook Anthony, so positioning of first/last name issues not so bad with all these official documents. However, for NZ driver license now, because our Malaysian passport doesn't have first/last name, our whole name is our last name lol. Looks damn weird on the driver license card.

I personally don't think that's enough to show you own a house. You need to show that you have commitments in Malaysia like a house mortgage and work that you have to go back to.

Not sure which would be a better option for you. Probably appeal if there is an option to appeal. Better let others with similar experience answer this question of yours.

For future visa/ETA applications, best to submit everything. The more supporting documents the better.

In vk_flying fox's situation, I think the company should just apply for the right visa. If Australia allows meetings/trainings on tourist visa, then maybe a letter from the company stating the true purpose of travel will be useful?

Pretty sure the company wants to save money and make their staff get ETA on tourist visa so it'll be less cost for them. The employee will bear the consequences though if they get deported and caught lying.

For Malaysians below 40 yo (based on friends and family's ETA applications), generally you will need to give yourself more time to get an ETA.

I've been applying every year for the past 3-4 years, every year also ask for more info, every year also I'll apply around 2 months in advance lol. My most recent application was in March this year, submitted extra info on 3rd March, got the approval letter on 8th March. Hopefully you'll get a respond within this week.

Age is a huge factor yea, based on friends and family experiences. Above 40yo usually get their ETA approved immediately. Below that, every time apply also require further info.

Sorry to hear that. Below 30 I think the rejection rate is even higher. Best to apply few months in advance.

Have you tried to contact them and request for an update?