QUOTE(falcao_19 @ Mar 26 2024, 12:18 AM)
[URGENT] Unable to verify passport info via AustralianETA app
To Whom It May Concern,
Trying to use ETA App on iPhone13/Oppo/Huawei. It won't scan passport (gets stuck in green scanning mode, despite no glare on passport) and will not read passport with NFC functionality. Completely stuck. It's been a month now.
Heard that the Australian embassy won,t attend any enquiries related to visa and citizenship matters. So, I'm totally lost now.
FYI, my brother had renewed passport (thinking that the existing passport might have an unknown issue that was blocking the passport to scan further) but still not successful.
Weird thing is, he just came back with the same passport from Munich few days before and had no issue to scan thru via autogate plus immigration's officer here in Malaysia didn't find any abnormalities on the passport itself.
Kindly attend the matter at your earliest convenience.
NOTE: The flight ticket, our stay and car rental already sorted out and next week we'll fly to Gold Coast. But with no visa granted yet, I doubt we can't make it on the dot.
Seatled dy? The nfc chip is not at the front red cover of your MY passport. Don't be misleaded by that chip logo on the coverTo Whom It May Concern,
Trying to use ETA App on iPhone13/Oppo/Huawei. It won't scan passport (gets stuck in green scanning mode, despite no glare on passport) and will not read passport with NFC functionality. Completely stuck. It's been a month now.
Heard that the Australian embassy won,t attend any enquiries related to visa and citizenship matters. So, I'm totally lost now.
FYI, my brother had renewed passport (thinking that the existing passport might have an unknown issue that was blocking the passport to scan further) but still not successful.
Weird thing is, he just came back with the same passport from Munich few days before and had no issue to scan thru via autogate plus immigration's officer here in Malaysia didn't find any abnormalities on the passport itself.
Kindly attend the matter at your earliest convenience.
NOTE: The flight ticket, our stay and car rental already sorted out and next week we'll fly to Gold Coast. But with no visa granted yet, I doubt we can't make it on the dot.
This post has been edited by jojolicia: Mar 29 2024, 05:04 PM
Mar 29 2024, 04:53 PM

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