After fill up the form, don’t click save. Instead, print it as pdf so it won’t be encrypted file.

download eta app

ETA app

Link? The App has only one function: application for 601 ETA.

So u apply using the app then they email you requesting for supporting documents?

Then you are right to continue with the link form the pdf

Just wanted to share my experience.

I applied for an ETA for me and my parents, seperately, about 2 weeks ago. My parents' ETA was approved almost immediately like always. Mine however, needed extra information.

Background, I've been to Australia, well Sydney, since early 90s. Been there probably more than 10 times, so many times that I lost count. Previously my ETA was granted almost immediately. I used to apply ETA about 1-2 weeks in advance because it's more or less granted previously. However, after hearing the horror stories from friends, we decided to do it about 4 months earlier.

The last time I went to Sydney was in 2018, before the current ETA system was in place. Then Covid happened and I didn't travel to Sydney since then. This is the first time I used the current ETA system for myself. My parents' ETA has always been approved immediately.

Anyway, I created an ImmiAccount and they wanted proof that I can support my stay and also it's a temporary stay. I thought ok, I just send in my bank statement, which is more than enough to support my trip, and a return flight ticket which proves that I'm coming back to KL.

4 days later, I was refused. The letter said that they are not convinced that I have sufficient incentives to return to Malaysia at the end of my trip.

So since I have experience on what they want, I prepared myself. About 1 week after the refusal, I applied again and uploaded these:-

- MyKad
- Birth cert
- Marriage cert
- Drivers license
- Passport
- Letter from company
- 3 months salary slip
- 2 years EPF statements
- 3 months bank statement
- FD statement
- House title
- Income tax filing (BE form)
- Hotel booking (didn't upload it the first time)
- Return air ticket

My ETA was then approved 3 days later.

I have no idea what worked and what didn't but I guess my advice is to upload everything they ask, even if you think some of the things don't matter (like house titles, Marriage cert, etc), and answer everything truthfully.

Good luck!

EDIT: I also gave them information on my two previous passports which were used to travel to Australia in Form 1554. Like I said, I don't really know what worked and what didn't. I just gave them every bit of information that helped.