U Home 5G
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 Jun 8 2024, 01:19 PM
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#1
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Junior Member
376 posts Joined: Jan 2003  
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Anyone had experienced not able to connect to 5g? My house usually has 5g signal, got the router deliver yesterday and on the same day didn't get 5g.
Even my phone (umobile line) can't get 5g signal now, already tried restart phone, turn on and off. Umobile contact number keep on staying busy, can't teach them 😰 Area: Kajang |
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Jun 10 2024, 01:33 PM
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#2
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Junior Member
376 posts Joined: Jan 2003
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QUOTE(bc_1912 @ Jun 8 2024, 09:45 PM) I experienced ur situation, from last year till 14may, always can get 5G connection, but after 14 may, phone can’t get 5G, modem when connected to 5G will drop to 4G after 1-2minutes. Thanks, raised the issue to them and got the case ID.U can complain through their apps, under network status, then open the chat, but need wait for 30min and above for the customer representative to chat with you. Remember ask them email you the case ID so that can make complaint to MCMC if after weeks they didn’t resolve ur problem.  Didn't expect got such issue, thought 5g from all telcos are about the same, but family member or colleague with Digi can get 5g while I'm stuck with 4g at my housing or working area. Definitely not device problem because when I went to other area, I can get 5g signal. This post has been edited by eason47: Jun 10 2024, 01:38 PM |
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Jun 10 2024, 09:00 PM
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#3
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Junior Member
376 posts Joined: Jan 2003
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QUOTE(koktong92 @ Jun 10 2024, 08:04 PM) I have the same experience in my area at Putra Permai, Sri Kembangan. Exactly the same day. Until today, my Deco apps shows it only able to receive 4G/4G+ only Complaint to them and get a case ID.If this case still not solve after 5 working days, gonna complaint to mcmc and try to cancel the uHome. uHome 4g at my place fluctuate between 15-30mbps |
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Aug 13 2024, 08:10 AM
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#4
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Junior Member
376 posts Joined: Jan 2003
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QUOTE(ericsow @ Aug 12 2024, 02:02 PM)  Yeah  , I get third router from UM after logged to MCMC but with above signal. The result remain same at my location.Here is the speed test result :confused:  From my phone the result completely different with UM provided router.   But if put the SIM to phone, it works perfect. Have asked for changing the Kaon router, but umobile asking lots of questions and required me to fill in a form. The end result seems the same, since you've changed the router for third time. I guess it would be the best to avoid signing contract with them😰 |
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