Fan will defend regardless of whatever reason. The support is basically none for moto, the price indeed was cheap for the hardware but the software part really.....
Anyhow everyone can just buy anything based on their own preference. Funny thing is, you will notice both moto china forum and global forum give consistent message on poor support, never fix bug, late update and some even complaint poor photo post processing despite the good hardware spec.
I personally think don't ever buy their flagship, their mid and low range even update faster than the flagship. Quite ridiculous but then their base for mid and low range is much bigger and hence that's the result from business perspective.
Moto was a good brand before but go down the hill once Lenovo take over. Lenovo just come to sell the device and not providing support. Basically what you pay is what you get 😂
Funny thing is you will notice it's same group of ppl that keep on promoting moto. Sometimes I wonder is a marketing company or not, look back at edge 30 ultra/x30 pro section in lowyat. It's basically death with low user base and poor support 🥲
Some hard core fans will defend with their reasons.