Hey guys, been looking at this brand for a while and recently went into their store for demo. Everything seems to checks out with the performance, ease of use, etc. I look up some online reviews including from few local influencer (that I think is genuine) and looks great to me too.

However, upon looking up on some forum including Lowyat, seems some people are experiencing issue with their product.

Is it only because people tend to only share bad experience? Has anyone here who had use Tineco product for a long time and have had no issue so far?

Umm. This is not 2018. Why use a manual mop? Robot cleaner is the way cos it’s fully automated. Manual mopping, even just 15 mins a day is a chore.

Some people say it’s not clean enough but asking the robot to clean 3 times a day sure beats a detailed 15 min mopping every week. I can ask the robot to clean as many time as I wish cos there is no time and cost from my end

Bought Tineco A10 Hero during the 12 12 sale in 2019. At first i wasn't using it much. In 2022, I started using it almost daily, right up to today. Never had any issue. About a month ago, i opened up the canister and cleaned it, cleaned the vacuum tube and the other components. Washed the pre-filter as well. Worked as good as new.

Planning to buy a few accessories to replace the old ones as they're already worn. Other than that, i think its a good buy.

been using Floor One S5 Steam since early this year, so far quite pleased with it.
Built quality = Good & Durable
Price = Value worth it.
Cleaning quality = Excellent(both on masonary, tiles, wood, carpets for normal dirtiness.
Cons(for my model):
Heavier side, wired is realiable but gets annoying when tangled and if your houses have very far power point, not very good at cleaning corner /edges, For really dirty surface(Using on hardened-dusty-blackened musang-shit-stained tiles at my parents house, it is quite ok, can see the the original color back, but after a few passes and need to do every passes slowly.
The sensor can be too OCD, always ask clean the filter and change dirty water but you cam bypass ignore it until the red bar notifies you.

Exactly what is happening to the world today, and it is getting harder to get the real review of the products instead of some sponsored/paid sales-pitch review. Also, most people only tend to left bad reviews rather than positive one because, as long as it works well why bother to review it. Hope this tread is able to get more real review out for us to make better purchasing decision.
What you mean by the "a bit problem" is the battery issue? Have you tried to reach out to their support when the warranty is still valid?
Not 10 years but with such a high price to pay we did expect it to last at least throughout the warranty period, instead of having constantly deal with getting it repair as some other review I found.
Oh didn't know they were running a demo booth at One U, still remember what is their promo price?

And to your issues:
1. If your budget is below 3k, I think they have a promotion coming up on Lazada / Shopee on May 25th. You can try to check it again.
2. I wonder the same too, and now I know the reason. According to this Youtuber, the issue with 3rd party solution is that it will form bubble and mess up with the sensor and filter. So I guess as long as the 3rd party solution doesn't form bubble then should be ok to try it on.

3. I found similar complaint on these too that's why hoping to get some real positive experience here to help with my decision.
Apparently it's due to the bubble forming if using 3rd parties solution. So I think any 3rd party solution that don't form bubble can be use as an alternative.

well my thought was,
im looking for both steam + vaccumm, and steaming uses alot of power, and i dont think the provided batteries(including spares) will be enough for one cycle cleaning of my house.
and buying another sets of batteries will require more $$. Hence I opt for the wired ones.