i was wondering,
for all our $$ records.
did they keep a backup record copy in the backend in case anything happen?

let's say the whole app kaput, at least there is something to refer to.

else it will b very ugly, looking at the apps stability prob

of course everyone knew with Al-Rajhi backing, it won't fail, so PIDM or not is totally out of the question.

the major issue here is that TOTALLY ABSURD for a bank to have this kind of failure.
all bank should hav their contingency plan to prevent this kind of problem.
it is not acceptable for them to let customer $ stuck or missing somewhere around Duitnow routing and not being refunded.

not everyone is rich as you having spare funds to park here, of course you can say you worry nothing.

lots of ppl put their money in Rize hoping to get some higher interest but they have cc bills / mortgages /loan etc to pay too which hav a due date.

what if the fund is only available after due date? is Rize going to pay for the late payment charges and interest incurred?

its a free world with free speech.

you think you hav any rights to stop ppl from commenting whatever they like over here???

go to dictator country if you r thinking this way man!!

why don't you ask why so many ppl commenting cursing them over at their fb page comment?

i suggest you go b a hero there and tell everyone there, comment there telling all angry custs to stop cursing Rize, you guys should not put all into one basket and things f''k up, so you all keep quiet and bear the fruit.

as if nothing wrong by Rize at all



everyone commenting there or over here or other places have the sole aim, yes, to let the bank feel the pressure and solve the issue immediately

This post has been edited by sjz: Dec 4 2023, 11:12 PM

for interest rate promo Jan 24 onwards,
i hav a feeling even if they didn't offer 5% p.a.
the new deal will definitely more than 3% p.a.

else their entire apps is as good as done.

everyone will migrate to GXBank.

as everyone had witness how 'good' this Rize apps is from the 1 Dec episode.

and the most crazy part is they don't bother to improve it at all and sit on the tiny tiny problems affecting limited numbers of users that happened all these while till it erupted into the big disaster 1 Dec.

This post has been edited by sjz: Dec 5 2023, 09:13 AM

yes.
after all, its all about risk vs benefit.

for 4% p.a. interest,
other alternative like KDI Versa etc is relatively stable, but no PIDM.

this is crazy apps, but with PIDM.

Yup. this is hilarious.
if your IC is not clear, they will show your application under processing for weeks or even months

until you call their CS, and they will tell you to register another new account and abandon this old account.

seem like they don't have any way to salvage this failed or pending application.

This post has been edited by sjz: Dec 5 2023, 11:28 AM

yes. i think so.
else same IC don't think they allow register twice.

but the prob is the message they show cust when log in to the apps using the account is that is it under processing, please wait

supposedly if failed, they should show message, application failed, please re-apply.
they can't even do this simple thing.

This post has been edited by sjz: Dec 5 2023, 11:52 AM

if this is true.
we can anticipate the problems that will arose on 1 Jan already

but still,
quite likely they will continue some sort of promo rate with >3% p.a.

unless they want to let this apps to become a thing of the past.

at 0.75% p.a rate, only person that out of his mind will stay here.

This post has been edited by sjz: Dec 6 2023, 11:46 AM

Couldn't agree more.

cash burn giving fd rate 4-5% p.a. interest for a normal savings acc, targeting to build some cust base,
when cust lure in by the high interest,
all kinds of apps persistent problems kicks in make cust lose faith and eventually left.

This post has been edited by sjz: Dec 8 2023, 09:43 AM

lots of people discussing OPR and keep on telling
increase OPR will definitely strengthen the value of currency.

there r examples out there, look at Argentina or Turkey, how many % is their OPR and how their currency behave.

my view is that, currency in circulation plays a bigger role.
simple logics, you keep printing paper $$, your $$ value will drop.

OPR is not everything.
look at how HK manage it vs USD.
although they face an uphill battle defending the peg, but as of now its still workable.

i doubt they will take any action.

more likely they will sit on the problem and on fire fighting mode again when sh*ts happen

although i am very upset on their tidak apa attitude when handle this apps issues all these while.

but it's not true at all to say risk of losing 250k.

as a matter of fact, yes money might stuck during transfer if you are unlucky.
but eventually, they will need to refund us that $$

first report to bank cust resolution team.
wait 14 days.
final few days, shoot them another email stating give them how many days notice to reply or resolve, else we will escalate to BNM,

if they still unable/unwilling to resolve, email to BNM.

stating proof that already report to bank cust resolution team from whcih date etc etc.
and they are unable or unwilling to resolve after 14 days.


BNM will only take the case after we report to individual bank cust resolution team and they unable to resolvw after 14 days


Complaints Unit
Department Name: Customer Resolution
Contact:
Address: Level 17 Menara Chan, 138 Jalan Ampang, 50450 Kuala Lumpur
Telephone: Al Rajhi Bank : +603 2332 6000
Rize: 1800 81 9149 (local toll-free) or +6016 299 6610 (local & overseas)
Facsimile:
Email: Al Rajhi Bank: customer.resolution@alrajhibank.com.my
Rize: rize-cs@alrajhibank.com.my


This post has been edited by sjz: Dec 17 2023, 09:31 AM

yes.
after all, what the cust want is not rocket science.

just make sure the apps is stable and $$ won't go missing somewhere over the rainbow and this will satisfy >99% of cust

This post has been edited by sjz: Jan 1 2024, 02:15 PM

yes.
everyone make mistake.
but not the SAME mistake over and over and over again

most learn from the mistake and takes step to prevent it from happening again.

This post has been edited by sjz: Feb 1 2024, 09:40 AM

actually they want to use cheapo backend system, nobody will whack them.

but as they knew the backend system is sXXt, they should limit the max traffic to their server limit to avoid crashing it.
rest of the traffic, send to waiting room queue (for eg. when you go to some busy website waiting queue page) when the traffic is high.
from waiting room queue, batch by batch releasing it to server to process

This post has been edited by sjz: Feb 1 2024, 02:23 PM

my 2 cents, the campaign quite likely to be extended beyond March.

else is gg for Rize

as many stay with them due to the interest 4% p.a. .

This post has been edited by sjz: Mar 1 2024, 11:47 AM

yup.
imagine if become 1.x% board rate without promo.
don't think u will stay with Rize

This post has been edited by sjz: Mar 1 2024, 08:14 PM