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 Digital bank Rize, By Al Rajhi Bank

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ronnie
post Nov 2 2023, 09:45 AM

Not enough stars
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From: Kuala Lumpur
QUOTE(blabla987 @ Nov 2 2023, 08:28 AM)
just got my profit..
*
i'm still waiting patiently... ticket via email open yesterday. Reply "We will get back to you with the progression update within 3-5 working day."
ronnie
post Nov 2 2023, 02:21 PM

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QUOTE(talexeh @ Nov 2 2023, 02:04 PM)
How do you guys get in touch with CS through phone? Been trying for a few times but was placed on hold until they hung up.
*
better email them to open a ticket
ronnie
post Nov 2 2023, 02:38 PM

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QUOTE(Kalafina @ Nov 2 2023, 02:26 PM)
Just received profit today  biggrin.gif
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Credit Date 02-Nov-2023 ??
ronnie
post Nov 2 2023, 04:42 PM

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From: Kuala Lumpur
Now i get
Error: Decoding response failed
when try to logon

still no interest for October 2023

This post has been edited by ronnie: Nov 2 2023, 04:43 PM
ronnie
post Nov 2 2023, 04:42 PM

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From: Kuala Lumpur
duplicate

This post has been edited by ronnie: Nov 2 2023, 04:43 PM
ronnie
post Nov 2 2023, 04:58 PM

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From: Kuala Lumpur
QUOTE(bokbokchai @ Nov 2 2023, 04:55 PM)
I’m still not getting interest thou. Sad
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don't be sad... many others also in the same boat... just send an email to RIZE Customer Service to get their attention

This post has been edited by ronnie: Nov 2 2023, 05:03 PM
ronnie
post Nov 3 2023, 08:08 AM

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From: Kuala Lumpur
QUOTE(woowoo1 @ Nov 3 2023, 07:43 AM)
I must say this is the most unstable banking app I have come across. Like some people here just 2 months back didnt receive contractual rate and this month did not receive interest for the month. Their it and vendor doing this app shld be sacked. If by tmrw I don't receive the interest it is best I write to bnm so that they can take this issue seriously
*
yes please write to BNM and cc rize in the email...for stern action to be taken against them
ronnie
post Nov 3 2023, 08:59 AM

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From: Kuala Lumpur
QUOTE(blabla987 @ Nov 3 2023, 08:43 AM)
this year will be the last for the promo rate right
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yes... and RIZE cannot do it right from the get-go
ronnie
post Nov 3 2023, 11:19 AM

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QUOTE(KanGz @ Nov 3 2023, 11:03 AM)
You still haven't receive the interest? I got it late this time on Nov-01 23:59:59, previously on 30/31.
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Until 11:19AM, 3-Nov..no OCTOBER-2023 interest received bangwall.gif mad.gif
ronnie
post Nov 3 2023, 11:37 AM

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QUOTE(tsutsugami86 @ Nov 3 2023, 11:22 AM)
i also not received the interest...
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make sure you send an email to RIZE CS and complain kaw-kaw
ronnie
post Nov 3 2023, 02:07 PM

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From: Kuala Lumpur
QUOTE(tsutsugami86 @ Nov 3 2023, 01:30 PM)
After 31/12/2023 immediately withdraw all out from Rize
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dont' withdraw above RM5000..else kena 50 sen
ronnie
post Nov 4 2023, 11:19 AM

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Until today (4 days passed) still no October interest being credited to my account. No update to my ticket too.
ronnie
post Nov 4 2023, 02:18 PM

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QUOTE(virtualgay @ Nov 4 2023, 11:49 AM)
Give them a call then suddenly you will get an email say will need to 3 to 5 work days to look into this matter hahahah
*
Already emailed them on 1-November
And got standard reply 3-5 working days
ronnie
post Nov 5 2023, 04:34 PM

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My latest OCT 2023 Statement generated but without the OCT interest credited/shown

This post has been edited by ronnie: Nov 5 2023, 04:35 PM
ronnie
post Nov 6 2023, 08:33 AM

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Can we do quick check which user of RIZE had not receive their Oct-2023 interest?

1. ronnie - Account open in Jul 2023
2.
3.
4.
5.
ronnie
post Nov 6 2023, 08:44 AM

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QUOTE(blabla987 @ Nov 6 2023, 08:35 AM)
whoa almost a week eh you havent receive?
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nope... else i would have posted positive news
ronnie
post Nov 6 2023, 10:37 AM

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do you mean they are not going give me my October 2023 interest ??
ronnie
post Nov 6 2023, 11:18 AM

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QUOTE(ericlaiys @ Nov 6 2023, 11:03 AM)
rize statement date is 5th every month. this month did not raise ticket as i purposely wait when they release statement
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You meant statement is generated on 5th of the next month, right ?
ronnie
post Nov 6 2023, 01:32 PM

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QUOTE(virtualgay @ Nov 6 2023, 12:56 PM)
1.3k transfer out to other bank, got rejected notification but money not return to me
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so where's the RM1300 now ? still MIA ?
ronnie
post Nov 6 2023, 02:08 PM

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From: Kuala Lumpur
QUOTE(virtualgay @ Nov 6 2023, 01:48 PM)
Yes still missing
So good luck to me to recover the amount
*
if you dont recover it, you need to escalate to BNM
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