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iXora.ix
post Sep 27 2025, 12:24 PM

scoot scoot
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From: Kuala Lumpur



Im not sure if only affect me or what, but somehow my CD always kena pppoe session hang. Like this year around 3-4 times. Out of 4 times, two time manage to get full month rebate while other time i get per day rebate divide by 30
iXora.ix
post Sep 29 2025, 10:15 AM

scoot scoot
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Senior Member
1,682 posts

Joined: Jan 2007
From: Kuala Lumpur



QUOTE(HayasakaAi @ Sep 27 2025, 01:10 PM)
how do you check if you got the issue and for how long usually? and also how do you report to CD to get the rebate?

last time mine suddenly got no internet for more than 1 hour.
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Normally my issue is pppoe seassion server hang. So cannot initiate connection.
First report to cd until get the report number. 2nd, make mcmc report and said this is inconvenience and you need to fork out own money and time to go out and find internet.

Try to appeal for rebate. Sometimes get whole month rebate. Sometimes they only compensate only day of incident so only get 1day rebate.
iXora.ix
post Sep 29 2025, 10:17 AM

scoot scoot
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Senior Member
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Joined: Jan 2007
From: Kuala Lumpur



QUOTE(CKyoon @ Sep 27 2025, 09:55 PM)
My CD fibre was installed today under the TIME infrastructure, which I had previously used. Earlier, I asked at DIGI, and they told me Unifi.
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Wahb rare case. Either way time also already lease out their network pipeline to other isp. This is good
iXora.ix
post Oct 3 2025, 06:46 AM

scoot scoot
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Senior Member
1,682 posts

Joined: Jan 2007
From: Kuala Lumpur



adoi, my CD fibre down again. 1st down on 30Sept due to pppoe session hang, Today down again. Even MCMC ticket also not yet resolve. Friendly reminder if you want to take celcomdigi fibre as their support only open 8am - 8pm
iXora.ix
post Oct 3 2025, 04:32 PM

scoot scoot
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Senior Member
1,682 posts

Joined: Jan 2007
From: Kuala Lumpur



QUOTE(CKyoon @ Oct 3 2025, 12:54 PM)
Are other Unifi/Time users also facing downtime? Otherwise, it should be a CelcomDigi issue.
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my block got astro fibre riding tm, also down, rest is okay

QUOTE(HayasakaAi @ Oct 3 2025, 02:24 PM)
you subscribe on which infra? maybe infra issue? since mine is working fine
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riding under allo. surprisingly, the allo user is fine. The famous downtime issue I face is pppoe session hang doh.gif

 

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