Am also from customer service industry also but with a background of content writer/media industry. Customer service jobs are actually jobs "can do" wan. Just that I hate having to work shifts, weekends and public holidays. Who cares about the extra pay sometimes I need the extra rest lol

It's not necessarilythe easiest job but it's not the hardest either. You just talk to customers, tell them the info they need. Maybe at the most do some service requests here and there and thats pretty much your jobscope as a customer service officer. Salary is ok-ok only since it cannot go as high as anywhere else.

Most customer service stress comes from shitty customers only. And maybe the shift patterns that some people find it hard to adapt to.