Hello all sifus, would like to share my experience in purchasing a new car and was wondering if anyone else encountered anything similar?

For context, I made an order for Myvi H last Sept 2022. I was okay with the waiting period and even got a bank loan approved.

Fast forward to early this Feb, my SA contacted me and told me the car is ready and I just needed to sign the loan and he'll sort out the rest for me.
So I signed my loan on the 22nd of Feb and paid my 10% DP the next day. My SA told me that the car will probably be ready for collection in early March as he needs some time to sort out the ehak milik and car registration.

Now mid of March, I've been following up with my SA for the past 2 weeks. I keep getting reasons such as: cannot register the car yet as he's still waiting for chassis number/waiting for the car to be delivered from the factory/car has been allocated to me but the HQ hasn't deliver the car yet etc.

It's almost gonna be a month from the day I've signed the bank loan and paid the DP, is it normal to have such a long delay? Or has anyone encountered a similar delay in their experience?


Not ranting nor complaining, just wanted to have a better understanding and also give the benefit of doubt to the SA.

Thank you sifus in advance!

this is call kena con by sales advisor.

You only sign loan when the chassis number is allocated.

Mana ada sign and say cannot release.

Ask him to give you the chassis number then.

From loan signed to delivery at most also 1 week for car registratrion. 2 weeks max if so ngam puspakom or jpj system down.

You siong che d

Nope. This is not normal at all. I suggest you call to Perodua's hotline and make your complain there. I think the dealer is beating around the bush on the delivery of the car. Most likely the car has been allocated to someone else instead and so they are waiting for the next unit to be given to you and hence the long delay.

report. once u sign loan, need to have car with u within a week

is there a way to identify the owner of the car if I do manage to get the chassis number? or what can I do with the chassis number?

unfortunately, he's not a direct SA under Perodua, he's the SA of a friend. so I believe I won't be able to complain to Perodua right?

referring to my reply above, I don't think i'll be able to report to Perodua?

oh why la u went and buy from a unestablished SA. he has to be working under a company right? try contacting kpdnhep

You can still complain to Perodua because you make a booking with a particular dealer. So it doesn't matter if he is a SA of a friend. But then again, there is no black and white to say they are allocating you the car, just word of mouth. You can try your luck with Perodua HQ and hopefully they will make the dealer fulfill the order ASAP.

This post has been edited by TOMEI-R: Mar 14 2023, 06:44 PM

if you have the chassis number, you can report to perodua, and they can tell you whether its a real car or a fake car.

Or its already sold.

Thanks for the advice sifus, will do so!

Update: I just checked on mySikap and apparently there's already a road tax registered to my name starting as of today. So I guess I'm getting there? Slowly but surely?

Congrats... means you will be getting your car in no time.

find out why delay lo. maybe got some issue

Not normal at all.

maybe kereta accident during delivery process (shit happens)
and because of this kena repair kereta dulu.

TS, have you personally go visit the Perodua sales office where the deal was made or everything you dealing through phone only ?

also, before you sign your car during handover.

Just ask them to show you the actual canr and have look around before sign off. If you feel something is off (dent or higher than usual miles) just reject the car and ask for new car.

Surely you have to wait but better then making them take advantage on you.

This is a good question.

Normally by the time this happens, the car already assigned chassis number to you n hire purchase loan also signed with chassis number.

Can still reject car when viewing walk around ka?

I think some people say can only repair, can’t totally get new car chassis ?

As long you dont sign the dotted line you are fine.

Sure they have reassign the chasisis no and what not but what can they do since you are not obliged to sign eg they are not pointing the gun at your head to sign.

Once you signed that means that they passed the ball to you and they lepas tangan already and you are satisfied with the car condition at the time of receiving.

Usually they kind of try to get you sign first before all these walkaround inspection, so instead insists on walkaround and have a look around FIRST before signing off.

This post has been edited by minizian: Mar 16 2023, 09:38 AM

Dealt via WhatsApp only. I only went to the dealership for the arrival of the loader and did a PRI instead of a PDI. Made another trip to collect the vehicle when it was ready. I happy, dealership happy everybody happy.

During handover, the car has already been registered to your name, so not everyone has thick cable to reject the car based on dents and high mileage.

In my case, I inspected my allocated but not registered car at the dealer's yard before paying down payment. Of course, from that day till car handover date, shit can still happen.