QUOTE(butthead @ Mar 20 2008, 06:07 PM)
this is one of the point i was thinking about too... 20GBs of capping over the 3 different packages is not fair... of course the 384kbps package will reach the limit later followed by the 640kbps package and then the worst will be the power package users... they should employ capping differently based on packages...
frankly i am saying this as i am an end user too... i don't work for maxis and i have no relations to maxis in any way at all...
mind exposing who is the idiots so that we can go give them a good stabbing....
you better have a whole chart of the speed over the month 24 x 7... just several days won't be enough to give your case a strong enough backing...unless you can show them your bandwidth chart that trully sucked from the 1st of the month till the 31st of the same month... and you better do it now before they notice the users about the capping in black and white... if not you will get stuffed in your face once more by them....
my reasoning... if your chart did show your connection did not achieved at least 70% of what they promised from start to end month... then it is a technical fault on their side...if it did at any point achieved what they promised (this is another story which i will tell you later below) then both sides are not at wrong... if they get this capping BS out in time before you submit your complains to the MCMC or whatever consumer trade council, you are also screwed because if they do notify customers of new policies then they are not totally at wrong...
okay.. back to the point if you do achieve some certain amount of speed (which i guess you did cos u downloaded 8Gs a day at some point)...then this will need to be tied to a SLA (service level agreement) to make your complaint work, i did not see at any point in the document that mentions there has to be a stated amount of throughput during any time of the day only service availability...the SLA, they will have to note in black & white the promised speed/throughput to you as the customer and the variation of performance during a certain period of time acceptable to the customer...service availability and many other things among the agreement...this however does not exists in between us and the isp...
only leased line subscribers do have the power to request for an SLA between them and the ISP because they are paying high $ for it... it can cost up to our 10 years worth of payment for a power package just to pay them 1 month for a 4mbps and above leased line ... in the end, maxis will just come and hit you with the damn phrase that everyone hates <speed is "based on a best effort basis">....with an sla agreement.. you can screw them up if you have the evidence that the performance that is guaranteed in the SLA is not achieved at any point in time...
this is my view... once again i am not related to maxis and i don't want you to blow your whistle over this... i am just a normal consumer who had his first experience with a wireless broadband provider and i have gotten tired of arguing with the ISPs that i have previously used...but never the less fromwhat you shown us from mcmc is a good thing to use in case we want to get out of the termination contract
if you do intend to go to mcmc about this... please do get the facts as straight as possible before you do so or you will just get stuffed like a dummy...cause i do think maxis do have certain relations with them if they are that important...
boy did they read their rules just nicely...which they did ngam-ngam @ 256kbps
"broadband access service" means an always-on bandwidth service that has a downstream capacity in excess of 256kbps
i don't know what you meant by disconnection? mind sharing so we can help you out...
disconnection as in totally no radio transmission at all? the ppp connection keeps dropping? or HSDPA keep falling back to UMTS?
That's the worst con idea Maxsux can think of.It further shows that this snake con company would go so low just to cheat its customers.
Desides limiting customers download volume, they would just uncap you for like 10 minutes or a short period of time for just a few days in a week to meet MCMC's ruling to avoid customers having any case with them.That's one filthy and dirty trick only a snake can come to think of.
All this just to piss customers that they are doing this at best effort?
Next time, don't even advertised 3.6mbps.
It should be best effort for the first whatever <**u fill it in**>gb of data and 256kbps thereafter until the next bill cycle.
An the word 'unlimited' is just sooo wrong to describe your service.
The worst damage to subscribers is to sign the contract with the devil for the next 18 months.If you forget to inform the devil 1 month before hand as soon as yor contract expires, the devil will auto renew it for you.How nice.
Next time when some agent of the devil comes asking you to place his pen on the life bonding contract paper, don't even use it.Use your blood instead, it's much safer.
You can't trust him.They are just interested in legal papers and your money.
Mar 17 2008, 12:03 AM
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There's nothing in the contract that you sign specifically tells you that they are not allowed to play around.
...if they did they will be in deep shit by now... they only used the term unlimited with the I2GO packages if i am not wrong...
i manage to convince her that you (maxisbb) are teribbly sucks as an isp provider & in providing customer services .. she even thank me (& thank god too) for doing that.. yehaa i manage to stop you from getting new customer.. why? because you don't deserve any new customer thats it!!..will do this to all your going to be customer until you provide acceptable service..hahaa!
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