This happened 3 days ago.

I have been regular customer of Bungkus Kaw Kaw for few years now. At one time, for 6 months, I buy their coffee every day (Mon - Fri). Today, as I went to buy my usual Cham Ais (half ais and half sugar), this is what I get. This is the first time I buy from their Low Yat Plaza branch. I asked the cashier how come it is not full, she replied cause I asked for less ais. This is absurb! The amount I get is less than half a cup as the top part it tapered to bigger size.

So I lodge a complain to their HQ and all I get is, we will get someone to contact you. Nothing for few days.
To be fair to other outlets that I have been to, none of them are petty like this. Only the Lowyat branch is like this. Other brands selling coffee or boba does not do this when you ask for less ais. Also, since I ask for less sugar, shouldn't they add more coffee for me going by their "standard"?

So by their logic, when I ask for less sugar, shouldn't they compensate me back with coffee or discount?



This post has been edited by abubin: Jan 13 2023, 04:18 PM

I buy drinks from lots of other brands like tealive, chatime, starbucks, black whale and so on. None of them do this when ask for less ice or even no ice. Cause you are paying higher price for the drinks. Yes, even bungkus kaw kaw, it's RM7.90 is not particularly cheap. At least not cheap enough for them to need to resort of this type of tactic.

If you look at the tapered cup, that is at least half a cup.

Also, all the other bungkus kaw kaw outlets I buy from does not do this. Only first time I get this from Lowyat Plaza outlet.

This is not the way to do business. Period.

No, starbucks does not do this. I buy starbucks for more than 10 years already and never encountered this.