I buy drinks from lots of other brands like tealive, chatime, starbucks, black whale and so on. None of them do this when ask for less ice or even no ice. Cause you are paying higher price for the drinks. Yes, even bungkus kaw kaw, it's RM7.90 is not particularly cheap. At least not cheap enough for them to need to resort of this type of tactic.

If you look at the tapered cup, that is at least half a cup.

Also, all the other bungkus kaw kaw outlets I buy from does not do this. Only first time I get this from Lowyat Plaza outlet.

This is not the way to do business. Period.