Hi all. I have Unifi Plus Box and Philips PUT657406 TV. When I connect the box to HDMI port, it says no signal. I've called TM technician to check whether the box is faulty but even after changed to new box the issue persists. They suspect it has something to do with my TV auto resolution set to 4K automatically (IMO it's ridiculous for such modern Android box to face issues related to resolution scaling). Unfortunately, there's no such settings where I can turn off auto detect resolution.

Does anyone faced this issue before or got any idea how to fix this?

EDIT: I've tested all HDMI ports with my laptop and PC no issue.

This post has been edited by KeyMochi: Jan 3 2023, 01:29 PM

try with another tv

I don't have another TV

Warranty 1 year call 100 request change new box. If still same issues mean is your tv problem

The correct model number should be 65PUT7406

Anyway, back to the topic at hand, why do you need the UniFi Plus Box when your TV is already an Android TV?
Just install UniFi TV app then you can watch everything you previously watch on the UniFi Plus box

Link: https://play.google.com/store/apps/details?...&hl=en_US&gl=US

This post has been edited by sHawTY: Jan 3 2023, 03:23 PM

Called them try new box same issue. Wont say tv issue la all ports are tested ok

I thought of that actually but searched play store the app is no where to be found. Sure I can sideload using adb but want to avoid that if possible.

That's strange
UniFi TV appears on all of my Google Android TVs. I have quite a few from different brands like Sony, Hisense, Xiaomi & Sharp

Have you tried doing a factory restore? Setup the TV from scratch?

Most probably my play store region is set to Singapore my guess that's the reason. Will give it another go with Malaysia one.