How long does it take for lazada to ship you your item after your request for return rejected?

1. Sent to lazada for return. Arrived at their warehouse. It took 2+ week for them to review the return, then rejected in a few hours without consulting customer..

2. Chat customer service tell us that they can't do anything, to raise for return again after receiving back the item..

3. Since reject, been now 1+ week still at lazada warehouse haven't ship back to customer yet..

Total in lazada warehouse: 3-4 weeks and still counting.

how to return again.. 1 month the thing stuck at their warehouse.. I've talked to their customer service like 5-6 times d (quite useless, they aren't solving any issues, just kicking the ball down the road)

Their return refund process is memang lapsap.. will consider many times before buying with them again.

(Item is under "Lazmall")

This post has been edited by jrrsim: Dec 15 2022, 09:25 AM

Totally confused

Ship back , ship to , who received what

Last week I purchased 4 packs of infant milk for my son, from Lazmall (Fernleaf). Received 1 pack already damaged, sealed seperately in clear bag with 'damaged' mark, to boot! Requested return and refund, Lazada refunded me in 1 day, supposedly they would pick up the damaged item, I packed it and till this day no 1 came to pick up..

Updated timeline to be clearer.. helps make sense?

Since item arriving at their warehouse, it has been 1 month d.. how slow can it get?

I wish it was so easy for me 😭

I even chatted with customer service before sending out to confirm my reason is ok.. after 2 weeks sitting in their warehouse, return rejected..

Chat with another customer service, say reason provided is wrong.. please request for return again once receive back item.. but they haven't even sent the item back to me.. waliao..

My tv took a week and more in dispute and finally they made the verdict of refunding me...

It said there at most 1 working day from 13 December...until today also not yet refund ...then I check their customer helpline there said pls allow up to 3 working days for a refund

Aiyoyo 1 day or 3 days lehhh?

depends on seller

ask for return today tomorrow pickup the next day got my money back

Do you finally get you return parcel send back to you? How long it take from them to send back?

how was your item? got shipped back to you?