Asking customer service they sometimes no clue one.. doesn't matter which telco. Even for voLTE they'll ask what device and if it's not in their list, straight away says device doesn't support.

You just go to umobile center.. they'll say your device not in their supporting device list. Just tell them, "never mind, i still want to try esim. if it doesn't work, i switch back to normal sim. i'll pay."

But make sure you ask how much.

I think it's RM10.

Major telco like celcom, maxis, and digi that has physical center don't provide esim qr code via email, have to go to the center. I guess the same for umobile, but try call and ask.

Only telcos like yoodo or tunetalk gives esim qr via email.

This post has been edited by Natsukashii: Nov 6 2022, 05:44 PM