Had a terrible experience in Esther Postpartum Centre, Hartamas.

Our baby (a week old) contracted viral infection, rushed him to the hospital and was admitted. It was so distressing and the hospital bill came up to a bomb. They charged us money to have the confinement food delivered to us at the hospital. Found out later that another baby there was admitted to NICU for viral infection. Too crowded, no appropriate spacing between the babies.

Our baby also had diaper rash that could not go away. During his hospitalisation at the pediatric ward, his diaper rash recovered. Suspect they don't change him frequently and many times they brought our son from the nursery, he is soiled.

Housekeeping standard quite terrible. Spilled soya milk and the floor was sticky for days (did not bother to Mop properly).

Complained to management but no response also. Apparently another friend of mine faced the same issue - viral infection at Damansara Perdana branch.

Paid about RM26k for this nightmare. Only saving grace is the food is good.