Hi, firstly let me introduce myself.. I'm a fresh grad students in IT for software development course and recently I just started working as an IT Executive for this factory at Selangor. I work independently here since there is no IT department here and their real "IT" guy is sick and cannot continue his work(Syafakallah and GWS for him). Since I'm from software .. My knowledge for networking is on surface level but I know all the basic for networking lohh don't worry.


Back to the issue.. there is staff here who is his can't connect to the network via ethernet port.. so I try to find solution at google and I change his TCP/IP for IPV4 IP address and DNS address from manually to automatically.. this fix the issue on his network.

But later somehow he can't scan document and got his document directly to his PC(maybe because I've change his IP Address before, p/s : correct me if I'm wrong because I'm not sure).

Do you guys have any solutions? should I call the printer support?


p/s : this company still using windows 7 with 64 bit OS

and their printer model is Fuji Xerox docucentre-iv 3065

here is the link for images that might help. and thanks in advance

1. what is DCHP ip in that pc ? other pc got network ?
2. test lan cable using other pc or laptop.

Run ipconfig on your pc which has no problem. Compare is this 3 line same. only X should be different, cannot use same number. Can random try from 1-254.
IPv4 Address. . . . . . . . . . . : 192.168.2.x
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1

Your printer already use ip 192.168.2.110. The PC should use other ip which is not in used.

To get ip that is not in use, ping first from your computer that is working 192.168.2.xxx. If got reply then that ip already taken, cannot use.
If the reply is failed/request time out, then you can use that ip.

could be due to the scanner ady set the ip (the pc) that why it cant scan / received

Hi thanks for the reply.. I try to ping the PC earlier and I got 4 request time out.. what does that mean? do I need to change the IP address at cmd? and how about the network?

This post has been edited by RochoaEvans: Nov 3 2022, 05:52 PM

Hi thanks for reply.. 1. where can I see the DHCP ip? im using cmd and it said DHCP enabled : No
other PC just working fine

2. yes the lan cable is in good condition.. I've tried it using my personal laptop.

T your pc which is working.
Open cmd.
Type ipconfig.
share here
IPv4 Address. . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :

If you changed from manual to auto - this means the PC got the address from DHCP. This fixed the access problem because he was given an IP not in use.
It also means that maybe the reason he couldn't access is because his IP was in conflict with someone else IP.

He cannot scan the document because scanning from printer to PC normally relies on fixed IP. (there are other ways to configure this but printer companies always take this shortcut).

If you want to save yourself the headache, yes, you can call them, but they may charge the company for the support call.

What you need to do to resolve all the issues:
- Find out what fixed IP's are in use. If your colleague has documentation, great. If not, one way is to go through the scanning destinations in the printer address book. That should give you a clue as to all the IP's that are being used.
- Configure the machine to use an IP that's not in use
- Update the address book entry for this person to that new IP

Good luck.

your printer screenshot, i believe that is the setting for where to save the scanned document?

protocol is set to ftp, do you have ftp server running on kamel-hp to accept the connection?
maybe you need to use smb instead

first thing first.. did DHCP have anything to do with the router itself? because the other PC is working just fine.. I can just set him new IP address right? and how do I check list of all IP in this network? after that do I need to ping them?

Calling the support call with charge would be the last thing my company would do tbh 

Okay got it. thanks for the useful reply

Good luck.


This post has been edited by RochoaEvans: Nov 4 2022, 09:01 AM

yea thats where the scanned document should be save but rn he can't got his scanned document.. just can print..

How do i check whether ftp server is running on Kamel-HP? btw thanks for the reply ya

try set the scan to smb instead of ftp

I get it.. but the PC that have the problem also use 192.168.2.110 and when I set the IP address manually that PC ethernet port cannot access to internet.. the lan cable is working fine since I've tried it on my laptop

I got this .. I already set the IP address manually just like before I change it to IP address automatically

here the PC ipconfig

when I set the IP & DNS manually (just like before I change it to automatically) then there will be no network for that PC

open up cmd:
netstat ano | findstr /i :21
if you get any result that says listening, then probably you have ftp server running on that machine

you mention that you can print, since your printer is a network printer, then that means that your PC can reach it through the network
that would also mean that your printer IP is not .110 so ignore any comment that says as such

if you don't have ftp server running on that machine, then check if there are any shared folder instead
in cmd:
net share
or you can also run compmgmt.msc, go to Shared Folders -> Shares
if there are any non default shared folder, on printer, set proto to smb and use the shared folder you found on the machine

This post has been edited by trix: Nov 4 2022, 10:45 AM

Ok maybe i make it confuse.
1. At the computer which is working, has no problem to access internet - check ipconfig.
2. At the computer that has problem, no access to internet - copy the same setting from step 1, except you for the part IP Address: aaa.aaa.aaa.xxx, change xxx to other number(do not use the same number).
3. How to get number that is not in used (even by other computer)? - From the computer that is working (Step 1), do ping to aaa.aaa.aaa.xxx (for xxx try number 1-254). if got reply then it is in used. If didn't got reply/time out, then you can use that number.

Just set the PC IP/DNS to obtain automatically.

yeah already done that but now his PC can't receive scanned documents directly to his PC.. but still can print tho

For printer to machine scan, you need to update the IP address in the address book. (since it looks like these guys don't use SMB destination)

But if you continue using DHCP, when the computer gets a new IP address, you have to update the address book again - which is why it was probably set to manual in the first place.

this is for his ipconfig
p/s : I set the IP address & DNS according to the right pic


if i use the manual tcp for IP & DNS then his PC can't access to the internet network


this is when I try to ping the manual IP address



hope you understand it

Actually TS, you are conflating 2 separate problems.

1. Is the PC IP issue resolved first? Are you able to ping the FujiXerox machine? If so, basic connection is up.

2. The FujiXerox is an MFP device. The setting should be either for the individual user or all users who scan will send to a shared folder or email or such. You will need to change the setting for this particular user on the MFP itself.

for PC IP right now I'm just using the automaticaly for IP & DNS.. thats why he can connect to the internet now but currently his PC can't receive any scanned document directly since the printer address book is set to 192.168.2.110. If I change it back to like before there will no connection to internet that's why when I try to troubleshoot is says "DHCP is not enabled for "LAN"

Yeah it is an MFP device in which I'm not familiar with.. do I need to change the address book myself?

For Fuji Xerox IV-3065, setting the scan is a bit tricky. Even I asked experienced computer technician, they also failed to set. Better consult the printer copier supplier.

The tricky part is actually you need to create a user, eg "SCAN" and share the shared folder to that user "SCAN". Then at Fuji Copier there, input SCAN user username and password, to send the scan document to that shared folder.

NOT just create "share folder" and shared the "share folder" to everyone, it WON'T work.


Can refer to youtube video:
https://www.youtube.com/watch?v=ZwlXTNs2zCc


Also, if you are not familiar with network security, like me , better set the shared folder in Public Documents. Then create a shortcut at desktop for user to easy access to that shared folder for scanned documents. (This is because a lot of time, firewall or some network security settings will actually block the access of the Fuji Xerox copier to send the scanned document to the computer.)

This post has been edited by jeniferlim: Nov 4 2022, 12:54 PM

So what IP are you getting via DHCP? Also what do you mean by no internet network when using fixed IP, the user cannot browse webpages? Or just the icon is showing no internet? The network icon can be misleading at times.

For example, if DHCP is 192.168.2.50, then the scanning target address must also be set to 192.168.2.50 in the FujiXerox MFP. See the quick reference poster here :

FujiXerox


Frankly speaking, there's a few variables you need to figure out in your environment. Easiest would be to follow the settings from a working PC that's connected to the Internet as well as being able to scan.

This post has been edited by axoloke: Nov 4 2022, 12:55 PM

If you noticed, the CMD returns IP 169.x.x.x.

I see.. so it is beyond my level for someone who just started working here btw thanks for reply and tips

maybe thats because I set it on automatically IP & DNS address?

no internet network like you can't surf from web browser if I'm not mistaken.. for other PC I think they're just using wireless.. later I check

so from the screenshot, cmd output is before you applied the setting?
why are you making things hard here
apply IP, then show ipconfig /all output

and have you checked whether that pc has ftp service running on it or not

hahahha sorry2 like I said I'm still new at this.. I just know all the basic only