Hello,

For anyone porting in to Hotlink, they have an issue onboarding customers.

Monday
I went to the Maxis centre at Gardens on Monday noon to port over. They went thru the process and gave me a SIM. Reply 'yes' to port in sms, blah blah.

Tuesday
24 hours later no sms. I called their customer service. They told me to go back to Gardens as registration process was incomplete. I said how can it be since I received a SIM card from them. They check with a manager and says they will follow thru on their end. Reply 'yes' to port in sms, blah blah.

Wednesday
Another 24 hours later no SMS. I called their customer service again. This time customer service told me they have had an issue with porting in customers since Saturday. Expect SMS soon.

Thursday
Still no SMS.

Maxis, Maxis, Maxis...

This post has been edited by ixan: Oct 20 2022, 09:37 PM

I went to another Maxis centre. Tried another 4 times. In total, it took them 7 tries to port over. Finally received the sms re porting.

I'm porting in from Yoodo. I don't know whether it was Yoodo or Maxis that was the issue