Hello,

For anyone porting in to Hotlink, they have an issue onboarding customers.

Monday
I went to the Maxis centre at Gardens on Monday noon to port over. They went thru the process and gave me a SIM. Reply 'yes' to port in sms, blah blah.

Tuesday
24 hours later no sms. I called their customer service. They told me to go back to Gardens as registration process was incomplete. I said how can it be since I received a SIM card from them. They check with a manager and says they will follow thru on their end. Reply 'yes' to port in sms, blah blah.

Wednesday
Another 24 hours later no SMS. I called their customer service again. This time customer service told me they have had an issue with porting in customers since Saturday. Expect SMS soon.

Thursday
Still no SMS.

Maxis, Maxis, Maxis...

This post has been edited by ixan: Oct 20 2022, 09:37 PM

I have ported out of maxis few times, all was completed about 2 days.

Strange they're so slow for port in.

Just ported in from YES to Hotlink this month

Submit port in request through Hotlink website

After reply sms, hotlink line activated within 10 minutes

Can give the link to port in hotlink? TQ

https://store.hotlink.com.my/#prepaidPlans

This post has been edited by dgboy: Oct 21 2022, 06:06 PM

I went to another Maxis centre. Tried another 4 times. In total, it took them 7 tries to port over. Finally received the sms re porting.

I'm porting in from Yoodo. I don't know whether it was Yoodo or Maxis that was the issue

SP54 mean Maxis selected other Telco instead of Celcom as Donor network. Yoodo is Celcom.

Yoodo . Its because you're porting into Hotlink Aka Maxis.
You should had follow up with Yoodo which handles the port out from Yoodo to maxis.
If you dont receive SMS from Yoodo means its from their side.

Yoodo now sending SMS instead of email to confirm MNP-o...?

That's strange....

my port in maxis as family plan, all done within 12 hours.

submited port in request at maxis ipc, within 5 mins received yoodo email to confirm port out.

not necessarily. if hotlink did not send the request to the right telco, it will be rejected on the basis that the phone number does not belong to that telco.

why all port out from yoodo?

Becoz MVNOs will only get #5G_is_fake starting from year 2024...

People porting out from Maxis because the service like shit and yet still have people porting in from better telcos. Weirdness.

still got issue to port in ?

yoodo provide kinda premium services.
only premium telco provide esim service.
yoodo esim very convenient. everything can be done by online.
maxis n digi need go to centre.

hotlink product very expensive. from call to internet plan.

Do it online. Faster.

For the same Axiata network, me prefer TuneTalk compared to Yoodo.

TT has all the Yoodo offerings with extra services like Hotline Customer Support, VoLTE & VoWiFi auto-activated and can buy plans even within 45 days Grace Period...

The problem with Yoodo is Customer Support is horrible. Must use keyboard to seek for help. Not me's choice to type and type and type and type and type to seek help...talking is faster and more efficient...

TT is more pricey than yoodo. TT payu internet charges scared me away.