FAQ : https://www.yes.my/docs/faq/yes-wireless-fi...e-service-plan/

Yes Wireless Fibre Service Plan

What is the Yes Wireless Fibre Service Plan?
The Yes Wireless Fibre Service Plan will power up your home with fast internet experience to enjoy unlimited data for home-learning and work-from-home productivity, as well as fun and games. *Terms and conditions apply.
What is the minimum age requirement to sign up for the Yes Wireless Fibre Service Plan?
You must be 18 years of age and above before you can subscribe to the Yes Wireless Fibre Service Plan.
As a foreigner, can I subscribe to Yes Wireless Fibre Service Plan?
Yes, you can subscribe to Yes Wireless Fibre Service Plan. However, there will be a deposit of RM200 which is applicable for the rate plan offerings.
What are Yes Wireless Fibre Service Plan offerings?
The service offerings and rate offerings are as stated below;
Plan Name Yes Wireless Fibre 120Mbps



Where can I sign up for the Yes Wireless Fibre Service Plan?
You can purchase the Yes Wireless Fibre Service Plan through the Yes website @ www.yes.my, on the MyYes app, at any of our Yes Stores/Kiosks or through our Yes dealers.
Can I sign up more than one (1) Yes Wireless Fibre Service Plan?
You may subscribe to one or more Yes Wireless Fibre Service Plan provided always that You do not have, in aggregate, more than six (6) Postpaid Service Plans registered with Us at any one point in time.
Does the Yes Wireless Fibre Service Plan come with a voice or SMS service?
This plan does not support Calls and outgoing SMS. The Yes Wireless Fibre Service Plan is for data usage only.
Do I need to activate the SIM card immediately upon receipt, or can I do so at a later time?
You are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card. Any failure to do so will result in the SIM Card being automatically activated after seven (7) days from the date you receive the SIM Card.
How do I activate my SIM card for Yes Wireless Fibre Service Plan?
Step 1
Download the MyYes app, open the application and click on “New User”
Step 2
Click on “Activate SIM”, then “Start”
Step 3
Scan the barcode found on the back of the SIM jacket or manually input your SIM serial number
Step 4
Accept the assigned number and click “Next”
Step 5
Complete activation by following the steps to perform an eKYC and verification of your ID.
Step 6
A confirmation message of your activation will be sent upon completion of the verification
Can I use the Yes Wireless Fibre Service Plan’s 5G enable SIM card in my smartphone?
The 5G enable SIM card cannot be used in smartphones
I am an existing Yes customer. Can I keep my existing number and subscribed to Yes Wireless Fibre Service Plan?
The Yes Wireless Fibre Service Plan is only applicable for new sign ups.
How do I check my data usage or make bill payment for my Yes Wireless Fibre Service Plan?
You may check your data balance or make bill payment via MyYes app. You can refer to Yes Payment Channels for more information.
What is the Yes Wireless Fibre Service Plan’s speed level assurance that Yes is providing?
The speed level is provided based on best effort.
How if my area is not within the 5G coverage?
The 5G coverage is expanding and getting wider coverage. In the event that Your area is not within the 5G network coverage range, You will still get to continue enjoying our 4G connectivity and services on Yes network.
What is the warranty period for the Yes 5G Infinite Gateway device and accessories?
The standard warranty period for Yes 5G Infinite Gateway device are for 12 months and the accessories for devices are only 6 months.
How do I claim the warranty if the Yes 5G Infinite Gateway device that I purchased is defective?
Walk in to any nearest Yes Store to do One to One swap providing the device is still within the warranty period. However, you need to buy a new device at RM1199 if the device is out of warranty.
How many users can connect to Yes 5G Infinite Gateway device at one time?
Yes 5G Infinite Gateway can connect up to 32 devices per SSID.
How do I set up Yes 5G Infinite Gateway device?
i. Remove the SIM slot cover
ii. Install the SIM card into the spring-loaded SIM slot as directed. To remove the SIM, press the edge of the SIM inward and the SIM will pop out (Please ensure that you use the Standard and not the Micro or Nano SIM)
iii. Close the SIM cover
iv. Connect your power adaptor to the wall outlet
v. Connect power adaptor to the 12V port on the device
vi. Use LAN port to connect your wired device via Ethernet cable
vii. To connect using WiFi, scan the WiFi SSID name the device label and enter the password
*For more information you may refer to Yes 5G Infinite Gateway device.

Does Yes 5G Infinite Gateway device supports CCTV?
Yes 5G Infinite Gateway device supports IP Cameras with Wi-Fi and also cloud base CCTV.
Will a penalty fee be imposed if I decide to terminate my subscription within the contract period?
If You terminates the Yes Wireless Fibre Service Plan during the Contract Period, You will be subject to Early Termination Charges (“ETC”).
What is 7 Days Return Policy?
7 Days Return Policy is for Yes Wireless Fibre Service Plan customers who wish to cancel the contract within seven (7) days from the SIM activation date. *Terms and conditions apply.
How do I cancel my subscription during 7 Days Return Policy for Yes Wireless Fibre Service Plan?
The request can be done via Yes Store if met with below conditions;
(i) You have no or slow Service connection at Your registered premise; and
(ii) Your data usage consumption at Your registered premise is less than 10GB (4G + 5G); and
(iii) Your request for termination is made within seven (7) days from the date of Your SIM activation; and
(iv) You return the complete Device set (which shall include the Yes 5G Infinite Gateway device, power cord and Quick User Guide) in good condition.
*Terms and conditions apply.
What if I have more questions not addressed in this FAQ?
You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.

Fibre is Fibre optic, the 5G is 5G cellular networks, and the ads is misleading.

why called it Yes Wireless Fibre 120Mbps
when there is no guarantee to get 75% of speed most of the time like fibre speed
capping a best case basis is good for overall user experience
but for comparison digi infinite 150 (4G) with B618 can get up to 200mbps
5G got lower max peed than 4g haha

How much GB permonth for this YES quota?

no cap for 5G. 4G 150gb only.

Here's question for YES.

Can I buy my own 5G modem which supports the local range of bands from Taobao/Lazada then opt for only SIM plan without contract from YES?

It's selling for less than RM800 now online.

Can or not YES?

I don't like signing on to long term contracts because I might be moving along with my job.
Also RM148 for a 100mbps plan seems too costly.

Can I buy a cheap 5G modem on my own then subscribe to a no contract plan from Yes Wireless Fibre or Unlimited 5G plan?

Why I cannot? What is the difference of using it in my phone or my own bought modem when you claim it's unlimited?

That Yes rebranded China made modem is overpriced liao at RM1199.

You can get one now for less than RM800 from Sh**ee or overseas online shopping sites.
Summore need to sign unfair 2 years contract of remaining months contract.

lol 5G fiber when they cannot even done right their current 4G home broadband

This post has been edited by LuckyBai: Oct 17 2022, 10:16 PM

U can go for Prepaid . Their fibre modem n sim is locked imei.

This post has been edited by Gold_Moderator: Oct 18 2022, 01:00 PM

Won't likely work.

5G networks are even more intrusive and loaded with way more secure features than old 4G ones.

IMEI modifications won't work any longer. It can even detect MAC ID and use many more identifiers to detect devices which are unfavorable to the telco company.

For instance if you buy one of these modem on your own (BYO), the telco can set only their range of modems supplied by them will gain full access to their network throttling you down to miserable speeds.
That was one of the reason why some areas on YES network when their 5G network came online many of their customers complained that their lines were severely throttled despite having full bars signal strength and using quota based plans such as their 100GB Kasi Up plan.

From my experience, can over 100gb

Mobile hotspot 142GB?

How did you get that much hotspot traffic and quota? You use your phone as dedicated hotspot router? I can do that too with my secondary phone which is supported by the telco and turn it into a dedicated hotspot router device.

It just doesn't make sense what is the difference I place the SIM directly into a modem and consume that much of data? Data volume is still data correct? You want your subscriber to have satisfaction of your service why make their lives hard?

How is yes 5g performing in a high rise building? Say, 20-25 floors up? My management is taking a long time to fix the broken fibre and I’m stuck without fibre.

This post has been edited by dr0olingb0at: Dec 1 2022, 12:38 PM

I'm using this since I can't get proper fiber due to construction next door. Speeds has been solid, even slightly faster than advertised. Upload speeds are very consistent, download can dip below 100 sometimes. Placement of the modem is important to get the best mobile signal, the config page shows signal strength so you can experiment with location.

Haven't tried a third party modem since I don't want to risk buying one and finding out there is some restriction on the sim or there is no improvement in speed.

Not sure if the speed cap is sim card or device locked? If anyone has tried hacking the modem or using a different modem, please share your experiences!

u using yes modem or u own 5G modem ?

\
I haven't tried a third party modem yet.

My latest speed after Yes introduced uncapped speeds.

Not worth using their cheap low cost supplied modem which uses the cheapest chipset in the market.

Even ZTE modems the higher ends one MC801A and the newer MC8020 uses Qualcomm Snapdragon X55 5G modem chipset.

Which chipset they use?

Hi all…

Today I’ve test yes infinite gateway H510 with other unlimited telco sim (u-home) restart and reonsert sim few time, it show sim error, then i swap to digi and restart…. Still the same, after that i swap with yes prepaid then restart .. walla it have line….

I try to change the apn and restart for other telco… seems
The gateway wont take any other telco… kindda funny because they all use the same band N78 / N28… not even show anything else just sim error…

i just wondering, if any of you have successfully set the gateway so it can use other sim? I knidda swipe the u-home because having 1000gb 4g/5g and it give public ip rather than yes giving prite ip… just wanna see the performance in that modem.




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u don't make the H510 gateway spoilt, because there is other forumer here reported that the Yes sim doesn't works with other 5G router.

if your gateway spoilt after 1st year, but your contract is 2 years, then you have to fork out fortune to purchase the gateway from Yes again.

good luck to all Yes + gateway package users out there.

telco lock
why u want do that ?
yes infinite gateway not sold separately
just like smartphone, telco can lock network device
laptop manufacture can lock WWAN cand their own brand only
battery also have smart chip

because just want to know if this option can be achieve .. especially after my contract finish,
since last time i remember with huawei device / phone after the contact finish can ask to unlock or it's automatically unlock,
so since last month it seems that my yes finish contract, i would try my luck inserting other telco see how...

already spent fortune paying RM148 X 2 for both yes 5g fibre, hopefully the modem are truly yours after finish contract,
by the way some people said the H510 are huawei some said ZTE... unsure which is true.