Lots of people are frustrated with MAXIS's customer service (or lack of).
Number portability is suppose to kick off (or be implemented) soon end of this year or so, if you are frustrated and wish to move to another mobile provider, sit tight and wait for this to happen. As usual, they will be a cost to implement and maintain this system, but no firm info on how this will be done.
Number portability basically retains your previous mobile number, but routes to your favorite provider via a 3rd party.
http://www.mcmc.gov.my/newsdesk/press/View...&prrid=24967594News Release
Mobile Number Portability(MNP) Implementation
1 March 2007
MEDIA STATEMENT
FOR IMMEDIATE RELEASE
1 March 2007
Mobile Number Portability (MNP) Implementation
Cyberjaya, 28 February 2007 - The Malaysian Communications and Multimedia Commission (MCMC) has appointed a Consortium made up of Talian Gerak Alih Sdn Bhd, Unified Communications Sdn Bhd and Telcordia Technologies Inc to operate and manage the Mobile Number Portability Clearinghouse (NPC) in Malaysia.
The Consortium will operate and manage the MNP clearinghouse for 5 years with an option to continue for an additional 5 years, subject to satisfactory performance. The design and development of the clearing house is expected to be completed by August this year for the purpose of a pilot implementation until the end of 2007.
Based on earlier consultations, the industry is collectively looking forward to implementing number portability as it is expected to lead to a more competitive and efficient telecommunications environment. MCMC, together with the industry players, will embark on a nationwide exercise to create consumer awareness on MNP. To ensure successful take-up, consumers will be educated on the benefits of this facility.
Mobile number portability is a service that enables mobile telephone customers to retain their existing mobile telephone numbers when they switch from one service provider to another. A number of countries have introduced mobile number portability in recent years such as Hong Kong, United Kingdom, USA, Europe, Australia, South Korea and Taiwan.
The main benefits of MNP to consumers are the costs savings to the porting customer of not having to change telephone numbers, while at the same time having the freedom to choose the supplier with the best overall value.
New operators can benefit from MNP by increasing the potential market share available to them. MNP increases the likelihood that customers of incumbent operators will be willing to switch to a new entrant. Incumbent operators benefit from MNP by allowing full competition for established mobile customers as well as new customers. All operators benefit from MNP by allowing them to market these service improvements they make to maintain or improve their networks to increase their market share .