Got my passport photos taken on Friday, submitted renewal application online and paid.

Received email on Monday that my renewal sudah lulus.

Went to UTC (Komtar, Penang island) at 2:30pm, queued up to get a number at 3pm.

Number was called at 4:30pm, went to the counter and the officer said that my mykad needed to be replaced first.

Went to the JPN counter, took a number. 15 minutes later, it was my turn. Photo was taken, paid RM10 and then told to wait 45 mins.

Collected my new mykad at 5:30pm, went straight back to the passport collection counter.

Got my new passport at 5:40pm.

I agree. Not the most ideal experience but it was better than I had expected.