Thats normal.

You'd only get good service from official distributor dealers. They have a brand to look after.

I find those that sell many different brands tends not to be bothered. Probably because for big bikes, a lot of riders probably just window shopping and not buying. I personally find Eang Chun pretty decent, happy to entertain questions. I suspect part of this is also due to them focusing a lot more on smaller kapchais and scooters where they may have a higher chance of a quick sale and higher profit margins. Big bike customers typically need " a bit more work".

There was a thread on iCity not too long ago. Maybe you can search for it. Let's just say it wasn't too rosy.

An associate of mine gets his bikes from Sim motor..seems pretty decent. But that guy changes bikes like we change underware. In the past 2 years he has gone through 5 bikes. So he definately will get better service.

YMMV.