something off bout the story on the banker advice not to change the card just pin
really really fishy
should reveal which banker the victim talk to because i think the SOP of this kind of suspicious/fraud transaction, it's their responsibility to advice customer to change the card not pin

fishy

hmmm but the story still sounds fishy

clone card possible
phone number can change at atm machine, but need to know victime IC no.

Possible
But something fishy bout the story & he already delete the post from his fb