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 UPDATE : Tiba-tiba lost RM5 to Digi, .. are you kena also?

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TSCapt. Marble
post Aug 26 2022, 09:31 AM, updated 3 months ago

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Wake up tiba-tiba SMS from Digi said subscribe 0.5GB and unlimited calls for 30 days and deduct 5 from prepaid value. (I have checked and the value has been deducted)
Ini macam boleh ke? Not main line.. backup line with prepaid.
You guys kena before?

RM 5.00 has been deducted for your RM5 for 0.5GB + Unlimited Calls (30 days) subscription

Should I
A. change operator.
B. go Digi shop protest.
C. report MCMC with screenshot and all evidence to show dominance.

user posted image

UPDATE :

Found the culprit... a message was sent to me on 23rd Aug asking me if not interested please SMS back?

user posted image

Is this even right? Can they do that by auto subscribe first and then ask us response if not interested? How do I even know it's not a scam message?

UPDATE :
The refund came but... it s a 'RM5 worth of FREE credits promo' that expire in a month's time. I am not gonna be using the RM5 within this month in the first place.
I want the money back not some FREE credits Promo.
Imagine if your bank refund your wrongly deducted RM100 with coupons BUT put an expiry date on your coupons in 30 days.


user posted image

UPDATE :

The refunds are useless... I want the money value back, not some FREE Credits Promo which has an expiry date in 1 months time! Digi seems to be hard headed on keeping the RM 5 and hope no one uses it or wait for it to expire.
It's like stealing your money and give you back coupon that expires in 30 days. It's not the same Digi...

UPDATE 27 Aug at around 7pm.

Confirm .. I just checked, DiGi managed to give back the original RM5 value. No SMS message or indicator.. just check the value in the Digi app.
The coupon is gone.
Thank you but why didn't DiGi do it earlier instead of resorted to the coupon with expiry in the first place? Hmm... anyway case close.

This post has been edited by Capt. Marble: Aug 27 2022, 08:03 PM
Lancer07
post Aug 26 2022, 09:33 AM

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Weird, I also got this message today, exactly this 0.5GB and unlimited calls for 30 days package
akhito
post Aug 26 2022, 09:34 AM

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B go digi centre 1st(not express store) or call customer service
Then C or A
katijar
post Aug 26 2022, 09:34 AM

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D. Semua di atas.
TSCapt. Marble
post Aug 26 2022, 09:38 AM

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QUOTE(Lancer07 @ Aug 26 2022, 09:33 AM)
Weird, I also got this message today, exactly this 0.5GB and unlimited calls for 30 days package
*
Found the culprit..
A message was sent to me via SMS as below on 23rd Aug...

user posted image

can they autosubscribe for us and ask us to respond to unsubscribe? Is this even legal? What if I don't speak proper england?

This post has been edited by Capt. Marble: Aug 26 2022, 09:43 AM
Orzie
post Aug 26 2022, 09:43 AM

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QUOTE(Capt. Marble @ Aug 26 2022, 09:38 AM)
Found the culprit..
A message was sent to me via SMS as below on 23rd Aug...

user posted image

can they autosubscribe for us and ask us to respond to unsubscribe? Is this even legal? What if I don't speak proper england?
*
Sue Digi = profit!

WTF mana boleh paksa people beli and ask people to opt out instead? Digi bodoh logic
It's like people standing outside your home asking hey can I take ur stuffs, please reply sms say No or I will come in and take everything
hiyyl
post Aug 26 2022, 09:43 AM

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Those telcos reli manyak cb. Alot underhand tactics.
TSCapt. Marble
post Aug 26 2022, 09:44 AM

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QUOTE(akhito @ Aug 26 2022, 09:34 AM)
B go digi centre 1st(not express store) or call customer service
Then C or A
*
Called the 016 221 1800 (24x7) line and the line is busy wait till 10 mins hearing music.

Lancer07
post Aug 26 2022, 09:44 AM

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QUOTE(Capt. Marble @ Aug 26 2022, 09:38 AM)
Found the culprit..
A message was sent to me via SMS as below on 23rd Aug...

user posted image

can they autosubscribe for us and ask us to respond to unsubscribe? Is this even legal? What if I don't speak proper england?
*
This is illegal, how can they force users to subscribe if we didn't respond to the earlier unsubscribe message.
TSCapt. Marble
post Aug 26 2022, 09:46 AM

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QUOTE(Lancer07 @ Aug 26 2022, 09:44 AM)
This is illegal, how can they force users to subscribe if we didn't respond to the earlier unsubscribe message.
*
Precisely... this deserves a MCMC report.
I have checked my Digi balance and yes... it's deducted.

This post has been edited by Capt. Marble: Aug 26 2022, 09:47 AM
loserguy
post Aug 26 2022, 09:46 AM

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Looks like a very good deal wor.
PaperClip224
post Aug 26 2022, 09:48 AM

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this is not legal ...
reply to opt out - read some where before
TSCapt. Marble
post Aug 26 2022, 09:50 AM

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QUOTE(PaperClip224 @ Aug 26 2022, 09:48 AM)
this is not legal ...
reply to opt out - read some where before
*
Yes it's freaking unethical business tactic.
New Klang
post Aug 26 2022, 09:53 AM

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Maxis started this shit many years ago
iotbot000 P
post Aug 26 2022, 09:54 AM

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I got SCAMMED by Digi too. vmad.gif

To Digi, read the contract law: "Silent is NOT consent".

You CAN'T pull this kind of stunt and expect to get away with it.

Please apologize and reverse the charges.


TSCapt. Marble
post Aug 26 2022, 09:55 AM

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QUOTE(iotbot000 @ Aug 26 2022, 09:54 AM)
I got SCAMMED by Digi too.  vmad.gif

To Digi, read the contract law: "Silent is NOT consent".

You CAN'T pull this kind of stunt and expect to get away with it.

Please apologize and reverse the charges.
*
You mean you got this same message for RM5 deduct today?
Imagine they deduct RM5 from all their prepaid customer... that's a lot f $$$

Problem is, how do we even know the previous 'response if not interested' SMS was not from a scammer in today's scamming world. Dahlah every newspaper article about kena scam then ask us not simply reply phones, emails, sms...
Digi, again.. this needs to go to MCMC.

This post has been edited by Capt. Marble: Aug 26 2022, 09:59 AM
RViN
post Aug 26 2022, 09:59 AM

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Make a complaint to Digi, then make a complaint to MCMC and attach your digi complaint case number.

Guarantee get back the money.
Oltromen Ripot
post Aug 26 2022, 09:59 AM

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QUOTE(Capt. Marble @ Aug 26 2022, 09:31 AM)
UPDATE :

Found the culprit... a message was sent to me on 23rd Aug asking me if not interested please SMS back?

user posted image

Is this even right? Can they do that by auto subscribe first and then ask us response if not interested? How do I even know it's not a scam message?
*
Gila. Will charge you unless you opt-out.
While unfair, lucky it's RM5 this time.
What if RM50 next time?

"Opt-out or will charge you RM50."
hteekay
post Aug 26 2022, 09:59 AM

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Me too, I also kena this morning... Bugima punya Digi.
I paid for the 365 day talktime extend.
And now Digi gonna charge me RM5 everymonth for this shit??
Oltromen Ripot
post Aug 26 2022, 10:02 AM

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QUOTE(Lancer07 @ Aug 26 2022, 09:33 AM)
Weird, I also got this message today, exactly this 0.5GB and unlimited calls for 30 days package
*
owh shit.
now i need to check ALL my offline digi prepaid lines.
fucker if like this.

update:
all 4 offline number didn't kena (yet).

This post has been edited by Oltromen Ripot: Aug 26 2022, 10:26 AM

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