first time happens parcel lost, by JnT (left shah alam gateway to twilight zone i think)
then shopee informed and quickly refunded my money

though what happens to the shop anyway? the item is not cheap yo

what item is it..?

JnT paying for it, possibly shopee as well

how about the time waiting? lawyer, doctor time is count by minutes one... our time not worth money de mie???

if the logictics is unable to proof that the parcel is delivered, have to eat it lo

P&L not so fragile lose 1 sale

lol that little girl expected him to take a lick only i guess

ssd nvme wan

[quote=DDG_Ross,Aug 2 2022, 06:01 PM]
first time happens parcel lost, by JnT (left shah alam gateway to twilight zone i think)
then shopee informed and quickly refunded my money

though what happens to the shop anyway? the item is not cheap yo



Please ....Please dont send Parcel thru J&T, if your parcel do not want to be lost.
I send my parcel to Penang by J&T, after 1month plus ting-tong-ting-tong they said my parcel been lost.
Been asked to do this to do that for the claim. now, almost 2months....they only offer 30% of my parcel value.
Please do with others courier service provider. need to teach J&T a lesson.

I just heard from my friend that this been a while J&T always lost consumer parcel. I'm not aware of this, if i knew it, i will not send it in the first place.

So i would like to educate, dont get the same experience as me with J&T. I prefer they return my parcel than they compesate me with just 30% of the parcel value. Btw, i rejected their offer. i want them to compensate me the parcel value or return my parcel.
I have reported this to SKMM.

Thank god, u get refund quickly. im sure this must be from Shopee. Dont dream to get refund from J&T, furthermore u said the item is not cheap yo.

I

Afaik Shopee will refund to buyer and claim compensation from courier to pay back to seller as well.

But i just realized its not logical for courier to compensate double for the item, to seller and to buyer.
In turn, I believe JnT also claim it back from their Insurance but the same question again does Insurance pay double?


Anybody knows how it (refund buyer and compensate seller) really works?

I'm a seller and speaking from experience

If proven courier problem, both buyer and seller will be fully compensated ... I don't care who pays lol

If proven seller problem, I never kena before la but common sense says that only buyer gets compensated la

I ever get a refund due to delays but the parcel still arrived eventually. Item value around 200.00+. To be fair to the seller, I made the same purchase again but informed them not to send the item.

Mostly courier side pays. But dont worry, seller will be compensated fully also

What item u sell?

I saw something like courier wont compensate if item is liquid or perishable food.

Which doesnt makes sense if that case ecommerce platform should not allow such item be sold at all.

what meaning u feels bad for the seller - they also get paid lmao
the person who pay for the lost parcel either shipper or shopee themselves, and i guarentee you both of them got more money than seller + buyer combined

they will refund back the cost of the item to the shop. i had many parcels lost and refunded and sometimes, they sent to me after they found the parcels even though they have refunded. so far i had about 6-7 parcels "lost" and refunded and mostly by shopeexpress.

untung seller weyh..

[quote=uniqme08,Aug 2 2022, 11:40 PM]
[quote=DDG_Ross,Aug 2 2022, 06:01 PM]
first time happens parcel lost, by JnT (left shah alam gateway to twilight zone i think)
then shopee informed and quickly refunded my money

though what happens to the shop anyway? the item is not cheap yo
Please ....Please dont send Parcel thru J&T, if your parcel do not want to be lost.
I send my parcel to Penang by J&T, after 1month plus ting-tong-ting-tong they said my parcel been lost.
Been asked to do this to do that for the claim. now, almost 2months....they only offer 30% of my parcel value.
Please do with others courier service provider. need to teach J&T a lesson.

I just heard from my friend that this been a while J&T always lost consumer parcel. I'm not aware of this, if i knew it, i will not send it in the first place.

So i would like to educate, dont get the same experience as me with J&T. I prefer they return my parcel than they compesate me with just 30% of the parcel value. Btw, i rejected their offer. i want them to compensate me the parcel value or return my parcel.
I have reported this to SKMM.

Thank god, u get refund quickly. im sure this must be from Shopee. Dont dream to get refund from J&T, furthermore u said the item is not cheap yo.

I

[/quote]


i beg to differ. most of my JnT parcels arrives safely and on time. so it is really depends on area. worse experience i have was with shopeexpress.

I sell collectible cards..

and i see many ppl talk about avoid this courier avoid that courier .... if you guys just use a little bit of common sense and think about it ... it has nothing to do with the company and it's always the rider or warehouse problem ... the company will never be able to monitor or control what the rider or people in the ware house do ... even got CCTV who so 7 free look at the video 24/7? Some area jnt good, some area ninja good... rider simply throw things, no call u when arrive, how are those issue a company problem? Maybe that day the rider sakit perut? maybe last night fight with wife/gf? They are humans and not robots. I'm no super big time seller but i've sold more than 500 parcels and I turn on all couriers ... I can say almost all couriers have lost at least 1 of my parcel and everytime shopee checks, both me and buyer gets the full refund... no problem

All I can say is buy tru shopee (no im not sponsored lmao) .. and check your items before clicking ORDER RECEIVED ... and you only have 3 days to do this ... i'm surprised how many ppl DON'T KNOW this ... any problem just click refund/reject ... u will get your money back ... ppl accept the defect then give 1 star to seller for what? u wont get your money back ... post on kopitiam for what? u think shopee CS is here waiting for your post? lol

This post has been edited by GymBoi: Aug 4 2022, 11:39 PM

So who actually bears the DOUBLE loss? Shopee or Courier?

If the item is sold at RM500, buyer get refunded RM500 and seller get compensated RM500 that would be total RM1000.
The parcel is auto-insured (between Shopee/Lazada with courier companies)? at double amount of the item price?

Anyone knows?

Obviously courier ... courier lost it then courier pay la ?? I mean of coz checks need to be done la not click refund then both parties will get refund straight away ... seller need send prove you already dropped of item and blablabla but usually LOST it's pretty easy and straight forward coz once seller drop off, shopee already got record, and buyer not received then nothing to prove la how to prove item not received ... things get complicated when item is DAMAGED or what then it's more complicated ... seller need send photo before packing everything is good etc .. buyer need provide unboxing video

Well as mentioned before i dun care what's the deal and insurance or whatever la i'm not lawyer or anything as long as i get my money then i'm happy la lol ... doesn't matter to me shopee pay or courier pay

edit: if you think DOUBLE IS ALOT of money to pay... think of what jnt is without shopee ... jnt was peanut before shopee ... can u imagine how many million parcels they get from shopee a day? im sure everyone heard of the viral sambal dude? 5 minute already sell how many bottle of sambal? and how many parcel gets lost? 0.01%? 0.1%? or 50%? if 50% lost then better close business la lol

This post has been edited by GymBoi: Aug 4 2022, 11:58 PM

previously i got refund by shopee too

in the end, i receive the item 1 month later

i wonder that too
cuz my jnt parcel only said lost by shopee but in the jnt tracking its still active
Outbound
Transit Center SHAHALAM GATEWAY

it still not saying lost or deactivate the tracking

call jnt and pick up the item

once pick up, you win

my parcel stucked for almost a month and refunded, in the end i got the free item worth near rm1k

There is no double compensation paid in this case.

1. Buyer buys RM50 worth of goods. Platform holds the RM50
2. RM50 worth of goods moves from seller to courier
3. Courier loses goods in transit
4. Courier compensates seller RM50
5. Platform refunds the RM50 on hold back to buyer

ohhh u are right. dang my mind was playing tricks on me.