Sharing my experience renewing passport at UTC Pudu (KL) 2024

1. Submitted renew + pay online 28 May 2am
2. Received pending status due to FOTO TIDAK MEMUASKAN DAN CAP JARI TIDAK SAH at 28 May 10am
3. Did nothing, but print payment receipt and visit UTC Pudu at 3pm, direct get queue number at counter 1
4. Waited 15mins, register thumbprint and take photo on the spot (yeah no need to resubmit photo to the lousy website), finished in 5mins
5. Waited another 30mins, collect passport

Easy 🙂🙂🙂