Just renewed my passport yesterday at Putrajaya.

Only found out about the online application thingy last week (thank God) - submitted online but have to snap a proper photo outside and upload the digital copy to the website for processing, paid RM200.00 and then waited for 2 days before they emailed me asking me to go and do the biometric verification.

Reached the centre at about 10:00am with about 30 persons in front of me and my turn was called at about 11:15am. Passport was ready for collection at 12:30pm.

Not superbly efficient but to my surprise, all of the officers there was super friendly/helpful.