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 Renew passport MY, Questions & sharing

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Doomsday
post Oct 19 2023, 08:06 AM

keluarpattern dupe slayer
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From: initrd
QUOTE(xPrototype @ Oct 12 2023, 10:22 AM)
So my online renewal got rejected due to photo, they got catatan saying -MUAT NAIK GAMBAR LAIN / HADIR KE PEJABAT PUNGUTAN PASPORT

I guess i should proceed to walk in then?
*
Yes if you have submitted and the rejection is due to photo error and etc.
Just go pejabat imigresen with the proof email of the rejection and keyword :

"Pemohon dikehendaki hadir ke Pejabat PUTRAJAYA untuk pengesahan Cap Jari.
Pasport akan diproses dan dikeluarkan pada hari yang sama."

Show them the email that requires you to take photo and cap jari at pejabat imigresen. Perform this 2 action and wait about 1 hour to pickup on the spot.

This is like a fast tracked application hence not like walk in got quota and usually the passport renew ticket will finish in early morning.


PS: they also required you to show them the proof of receipt of online payment.

2nd PS: Wore dark shirt with collar to retake photo at imigresen.

This post has been edited by Doomsday: Oct 19 2023, 08:56 AM
Doomsday
post Dec 11 2023, 09:45 AM

keluarpattern dupe slayer
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Senior Member
2,491 posts

Joined: Dec 2004
From: initrd
QUOTE(alexandersuk @ Dec 5 2023, 02:13 PM)
Last time I also encountered similar problem.
Luckily got one photo shop who helped me to upload photo online with small fee.
Just go to photo shop nearby that offers this service.
*
Their picture upload has problem even it was cropped accordingly.

Just proceed for resubmission of photo at imigresen center and provide them the rejected email as proof of STO. You no needed the daily quota ticket as early morning the ticket will be finished.

Just get a ticket for resubmission photo and collect on the same day. Takes about 1 hour for the process till collection of passport.
Doomsday
post Dec 11 2023, 09:48 AM

keluarpattern dupe slayer
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From: initrd
QUOTE(Career26 @ Dec 7 2023, 05:04 PM)
Hello,

Sorry if these are repeated questions and has already been answered.

1. I have submitted my passport renewal application today ([B]4:20 p.m.) via online and my payment status was successful.
However, I did not receive any acknowledgment or confirmation email (yet).

My email address have been checked multiple times and I am confident that my email address is accurate. I have checked my Spam folder and none there. Is this normal to receive a delayed acknowledgment ?

2. May I know how long will it take for the renewal process ? I am hoping to collect it on 14th December but will I be notified once it is ready for collection?

3. Will I need to make an appointment via https://sto.imi.gov.my/STO/booking.php for passport collection ? Or just walk in ? I have chosen my collection centre as Kajang.

Thank you.
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Estimated you will get the feedback on the same day or next working day.

This is the sample of the feedback and can be used as STO to resubmit the photo at imigresen center. They will take your photo on the spot so please prepare dark color dress/shirt as compliance to the passport renewal process.





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Doomsday
post Dec 14 2023, 07:24 PM

keluarpattern dupe slayer
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Senior Member
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From: initrd
QUOTE(Career26 @ Dec 14 2023, 07:20 PM)
Hey there,

Thank you so much. I got the feedback the next day (Dec, 8th). Picked up my passport this morning at Kajang branch.
*
Did they asked you to take new photo on the spot as per my instructions?
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